Responsibilities:
- Be hands on - plan, track and proactively manage strategic and customer projects
- Line manage customer experience engineers who are the first port of call for our customers during the onboarding and support processes
- Ensure features transition safely into production, and help our teams in keeping our production system healthy using Lean principles in a DevOps environment
- Coordinate across timezones with our multiple long-standing product teams to proactively manage dependencies and drive cross team collaboration to deliver the project outcomes
- Provide Lean and Agile coaching both within the delivery teams and throughout the Company
- Develop a healthy delivery culture which will increase employee engagement
- Make work and results more visible, help to remove blockers and impediments to delivery
- Help the teams (and the wider organisation) answer delivery questions using actionable data
- Develop highly effective team dynamics
Requirements:
- Experience of Agile or Lean programme delivery at scale, across the product lifecycle
- A deep knowledge of Agile & Lead principles and able to talk confidently about the importance of the Agile technical practices, Lean UX and DevOps cultures.
- Established and executed programs of work, managing budgets over £1m/year
- An expert facilitator with extensive experience of developing individuals & teams and navigating conflict
- Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues
- Excellent communications, collaboration and presentation skills
- Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome
- Able to demonstrate significant aptitude for line management: target setting, performance reviews & professional development
- Strong influencing skills and ability to challenge traditional ways of thinking
- Japanese and English - fluent level
Desirable:
- Demonstrable experience managing an IT service management or customer service team
- Formal project or programme management qualification ( APAM; Certified Scrum Master; Kanban Management Professional; SAFe)
- Formal service management qualification ( ITILv3/v4)
- Experience consulting or coaching in a professional services environment; working internationally; or in the energy sector
Why else you'll love it here:
- Autonomy to work on projects that break new ground
- Competitive salary and benefits
- A unique culture where people learn, decide, and build quicker
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