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Customer Experience Solution Sales Manager – Japan and Korea

Role Description

As a people manager, you are responsible for supporting the success of not only your direct reports but also the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You are expected to know the members of your extended team, share insights with peer managers, and act as a role model for SAP's leadership principles.

You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.

The primary purpose of the CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You will establish strong sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within the SAP base. The position also serves as the primary escalation point for CX sales activities in the Market Unit.

Expectations & Tasks

• Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives.

• Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets.

• Drive net new, upsell, and cross-sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.

• Lead forecasting discipline and participate in regular business reviews and forecast calls.

• Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP's install base and expand into new logos.

• Partner with Marketing, Pre-Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression.

• Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP's sales excellence standards.

• Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges.

• Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.

Work Experience

• 3+ years of first-line management of enterprise SaaS sales executives.

• 5+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains.

• Proven track record of exceeding quotas and managing complex, multi-stakeholder sales cycles.

• Subject-matter expertise in lead-to-cash, order-to-cash, and service-to-resolution business processes.

• Experience working with partners, digital agencies, and system integrators within the CX ecosystem.

• Demonstrated success in building and growing customer and market share profitably.

Education and Qualifications / Skills and Competencies

• Bachelor's degree in Business, Technology, or a related field.

• Strong skills in forecasting, deal inspection, and pipeline management.

• Excellent written and verbal communication; executive presence and ability to influence at C-suite level.

• Proficient in PowerPoint and Excel; able to create clear, data-driven reports and presentations.

• Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization.

• Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles.

• Deep understanding of CX solutions and value articulation to customer business outcomes.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid