Quality Program Manager, JP CPEX Quality

3週間前

Tokyo Amazon Japan G.K. Full time

Are you passionate about driving innovation in Amazon packaging to reduce waste and combat climate change? Amazon is committed to making 100% net-zero carbon by 2040, and Amazon Japan seeks for an outstanding member to support this challenging goal with the JCFS (Japan Customer Fulfillment Solutions) team based in Tokyo.

We are looking for a self-driven and strategic Quality Program Manager who can effectively work with internal and external stakeholders to drive quality assurance for packaging damage avoidance in JP Customer Packaging Experience (JP CPEX).

JP CPEX's mission is to delight customers by advancing packaging innovations that reduce waste, cost, and carbon emissions associated with Amazon packaging.

For that purpose, we deliver a wide variety of programs, ranging from Zero Packaging (shipping orders without Amazon-added packaging) and Flex Packaging (expanding the use of light paper bag) to Package Optimization (optimizing dimensions and suites of packaging based on customer order sizes) and Sustainable Material Development (adopting more sustainable materials to reduce carbon intensity).

On the other hand, if a package become thinner or Zero, its protection ability would be less than previous.

To keep and improve customer experience against our package is a prerequisite for realizing our cost-savings and Sustainability goals moving forward.

To minimize all risks of customer experience, we build a quality management system that is able to identify deviations from the ideal state and adjust processes/guidelines accordingly.

In CPEX, you will be responsible for planning, designing and executing package quality improvement project as a collective, preventive and proactive point of view with the support of CPEX Quality Manager and JCFS team members.

As a Quality Program Manager, you will monitor metrics of quality performance (package damage situation) and pay attention to Voice of Customer to find out the issues that we have to improve / solve and lead an effective project to achieve our quality target.

We know that not everything on a project goes as planned, so you are expected to solve unexpected problems to move forward and not hesitate to ask for support from the team and leaders whenever needed.

Also, your performance will be reported to JP and APAC leadership in JP CPEX's business documents including Monthly Business Review.

Lastly, quality assurance to support a packaging innovation has a wide influence on Amazon E-commerce business; thus, a close collaboration with internal (FC Operations, Supply Chain, Finance, Amazon Logistics, Engineering) and external (Vendor, FBA Seller Partners, and packaging suppliers) stakeholders is critical to successful project delivery.

Amazonでは環境に配慮した新たな梱包資材の開発・導入を進めており、それを担うオペレーション技術統括本部(


JCFS:
Japan Customer Fulfillment Solutions)のJP Customer Packaging Experience (JP CPEX) 部門では、パッケージイノベーションによってお客様の購入体験を棄損させないための品質保証活動を同時に運営しており、活動強化のため、その新たなメンバーを募集しています。
Quality Program Managerは新たな梱包資材や配送プロセスに対する品質検証・評価、日々のお客様やステークホルダーからの商品保護やサービス品質に関する不満の声や返金・返金に関する事案の効果的な早期解決に向けたプロジェクトの立案・実行・効果確認を含めたQuality Management Systemをリードします。

Key job responsibilities


  • You will closely work with Business Intelligence Engineers and Data Scientists to identify cause of quality issues and present a program proposal to Amazon JP leadership
  • You will develop a quality project execution plan incorporating and engage stakeholders and Amazon JP leadership to obtain approval for launching a project.
  • You will implement a project with relevant company-wide stakeholders from Operations, Transportation, Supply Chain, Customer Service, Finance, Customer Service, and Retail/FBA teams. And you will review the project progress and provide clear and timely reporting of key performance metrics across internal and external stakeholders.
  • You will report to Quality Manager of JP CPEX, JCFS, while being communication interface for packaging and technology teams in Japan, NA, EU, and Rest of World such as India.
  • データを活用し、問題・真因の効果的な分析・特定を行い、優先度の高い問題をリーダーズへ提言し、活動を推進します。
  • 問題解決のための活動計画を策定し、関係ステークホルダーと連携の上、プロジェクトの運営と成果出しを担います。
  • 様々な関係部署と多岐に渡り連携・協業を図り、最も効果的でかつ持続可能な施策を選定し、運用します。また、活動実績は定量的に評価し、部内・部外の関係ステークホルダーとの共有と合意を図り、結果に拘ります。
  • Japanを代表し、北米・欧州・その他の地域のステークホルダーともコミュニケーションを図り、アマゾン全体の相乗的改善に寄与します。
A day in the life
所属部門等の詳細に関しては以下をご覧ください。

・所属部門:

・職種:

・勤務地:

・
・エンジニア職の社員インタビュー

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

BASIC QUALIFICATIONS

  • Bachelor's degree or equivalent
  • Experience in program or project management
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • 1+ years of defining and implementing process improvement initiatives using data and metrics experience
PREFERRED QUALIFICATIONS

  • Experience in MS Access and SQL
  • 1+ years of driving process improvements experience
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、1次面接の前に個別にご案内することができます

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