Japan Consumer Innovation (JCI) Retail Scaling Team is looking for a Program Manager to contribute to the development of selling partner capabilities through quality support solutions. This role merges business skills, data analysis, social engagement, and external technology to enhance selling partner knowledge and capabilities regarding Amazon operations, products, and programs. It's a great chance to gain broad exposure to Amazon Retail leadership and Support/Tech partners globally.
If you enjoy challenges and are passionate about improving Amazon JP selling partner capabilities from a support experience perspective, we would like to hear from you.
What Can Be Achieved Via This Position
- Create and communicate an engagement philosophy and vision to drive change through thought leadership.
- Advocate for the vendor's voice, collaborate with local and global teams to innovate solutions for business challenges and future needs.
- Align the delivery strategy of support solutions with the future direction of the business.
- Collaborate with local and global teams to research and enhance the Support experience.
- Work with cross-functional teams to identify seller needs and deliver to high standards in a fast-paced environment.
- Engage with stakeholders across levels and locations, collaborating with various teams to develop programs and products.
- Identify business challenges through research and collaboration with global teams to provide solutions for JP selling partners.
We are considering candidates for roles in Tokyo, JPN.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of cross-functional collaboration with tech and non-tech teams
- 3+ years of process improvement experience using data and metrics
- Bachelor's degree
- Advanced Excel and SQL proficiency
- Experience in defining program requirements and driving improvements
- Proficiency in business-level Japanese and English
- 3+ years of end-to-end delivery and reporting to senior leadership
- Experience in driving process enhancements and stakeholder management at various organizational levels
- Skills in building processes, project management, and schedules
Individual salary information can be discussed before the first interview.
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