Japan Consumer Innovation (JCI) Retail Scaling Team is seeking a Program Manager who contributes to our mission of developing selling partner capabilities through quality Support solutions. This role brings together business skills, empirical data, social engagement and external technology into learning about Amazon operations, product and programs for selling partners that increase and maximizes selling partner knowledge and capabilities. It's a unique opportunity to get broad exposure to Amazon Retail leadership and Support/Tech partners of JP/worldwide. If you love a challenge and have a passion to transform Amazon JP selling partner capabilities from the point of view of the support experience, we want to talk to you.
ジャパン・コンシューマー・イノベーション(JCI)リテール・スケーリング・チームでは、質の高いサポートソリューションを通じて、セリングパートナーの能力開発に貢献するプログラムマネージャーを募集しています。この職務は、ビジネススキル、経験的データ、ソーシャルエンゲージメント、外部テクノロジーを統合し、Amazonのオペレーション、製品、セリングパートナー向けプログラムについて学ぶことで、セリングパートナーの知識と能力を高め、最大化するものです。アマゾン・リテールのリーダーやJP/ワールドワイドのサポート/技術パートナーに幅広く接することができるまたとない機会です。チャレンジ精神旺盛で、サポートエクスペリエンスの観点からAmazon JPのセリングパートナーの能力を変革したいという情熱をお持ちの方、ぜひご応募ください。
What Can Be Achieved Via This Position
• Create and communicate an engagement philosophy and vision that will affect change through "thought leadership".
• Champion the voice of the 'vendor' and collaborate with local and global teams to generate innovative solutions and challenging business problems and future needs.
• Understand the future direction of the business and adapt the delivery strategy of support solutions.
Key job responsibilities
• Research improvement by working with local and global teams on how Support experience can be improved
• Partner with other functional teams across product and program orgs to identify seller needs
• Understand seller needs and executing to high expectations in a fast-paced environment
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, marketing, tech, data and legal teams to define and deliver programs and products
• Anticipating bottlenecks, anticipating and making tradeoffs, and balancing business needs versus seller needs
• Making smart tradeoffs, coordinate dependencies, and maintain communication with stakeholders to efficiently develop training
• Identify business challenges/needs via executing researches and deep-dives (e.g. company-wide surveys and interviews)
• Collaborate with Global selling partner teams to leverage existing global solutions + programs and develop new content for JP selling partners
About the team
Japan Consumer Innovationの社員インタビューはこちら
Employee Interview for Japan Consumer Innovation
We are open to hiring candidates to work out of one of the following locations:
Tokyo, 13, JPN
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Business level Japanese and English.
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、1次面接の前に個別にご案内することができます
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