Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Commerce/Business
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?
About The Role
As a Product Support Representative, Japanese Speaking, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What You Will Be Doing
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
- Provide in-depth product support and researching client issues
- Troubleshoot problems with equipment or software applications and recommend corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
What You Will Need
- Effectively bilingual in Japanese (JLPT N1) and English
- Minimum Diploma holders
- Minimum 2 years of working experience in banks or financial institutes
- Strong analytical, organizational and time management skills
- The ability to work independently
- Excellent communicator and strong problem-solver
- Knowledge of FIS products a plus
What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include~
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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