We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.
Employer:
Lenovo Japan, LLC
Work location:
Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)
Smoking:
Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX
Employment condition:
Permanent Staff (Probation period: 6 months)
Expected salary:
Depending on the current salary and experience, we would make our decision
Overtime allowance:
Not applicable
Working hours:
9:00-17:45 (Rest time: 1 hour (12:00-13:00))
Holidays:
Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.
Key Responsibilities
- Act as the primary representative of business requirements within the IT organization and delivery teams.
- Collaborate with business users, developers, solution architects, and customers to capture, analyze, and validate business processes, functional needs, and SOPs.
- Drive end-to-end lifecycle of ServiceNow implementation: from requirement gathering to deployment and post-go-live support.
- Serve as SME for the functionality/features being delivered and provide L3 support insights to production support teams.
- Proactively manage project risks, escalate issues, and work with Product Owners to define and execute mitigation plans.
- Create and deliver documentation including End User Training (EUT), Key User Training (KUT), and support knowledge base articles.
- Collaborate with regional customer transition teams and pre-sales architects to review deal pipelines and translate them into implementation roadmaps.
- Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment.
- Develop and maintain comprehensive project governance artifacts including milestone plans, RACI, stakeholder comms plans, and risk registers.
- Ensure strong alignment with ITIL v3/4-based Service Delivery processes and coordinate with Ops teams for smooth cutover and support transition.
Required Skills Experience
- 8+ years of experience in project/program management, business analysis, or solution delivery roles within IT services
- Experience delivering ServiceNow projects or similar ITSM/ITOM transformation programs.
- Strong working knowledge of ITIL v3/v4 frameworks – certification preferred.
- Excellent understanding of project lifecycle, change management, and stakeholder management.
- Ability to handle techno-functional discussions including system integration and platform design review.
- Strong analytical and documentation skills; experience preparing BRDs, FRDs, user stories, and training materials.
- Experience working with cross-regional teams and Japanese clients is a strong advantage.
- Familiarity Certification with ServiceNow modules like ITSM, CSM, or ITOM is a plus.
- Fluent in English and Japanese communication
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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