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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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Employer:
Lenovo Japan, LLC

Work location:
Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)

Smoking:
Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX

Employment condition:
Permanent Staff (Probation period: 6 months)

Expected salary:
Depending on the current salary and experience, we would make our decision

Overtime allowance:
Not applicable

Working hours:
9:00-17:45 (Rest time: 1 hour (12:00-13:00))

Holidays:
Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday

Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.

Key Responsibilities

• Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
• Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
• Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
• Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
• Develop and articulate the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes.
• Build and present complex solution architectures, technical flows, and integration strategies to diverse audiences, including C-suite executives, enterprise architects, and technical teams.
• Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
• Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
• Conduct technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions.
• Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
• Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
• Build strong relationships with key technical stakeholders within customer organizations.
• Support the transition of won deals to the professional services or implementation partners, ensuring a clear understanding of the proposed solution and technical commitments.
• Mentor and support other members of the presales and sales teams on technical and architectural topics.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
• Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
• Demonstrated experience designing and architecting complex solutions for large enterprise customers.
• Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts2 to both technical and non-technical audiences.
• Fluent in Japanese and English communication
• Ability to build rapport and credibility with senior technical leaders and executives.
• Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel as required to customer sites and company events.

Desired Skills (Bonus Points)

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
• Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
• Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
• Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer

• Opportunity to work with a leading-edge cloud platform and innovative technology.
• Be part of a collaborative and high-performing presales team.
• Significant opportunities for professional growth and development.
• Competitive salary and benefits package.
• A culture that values innovation, diversity, and making a positive impact.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.