Position Title:
IT Desktop Support - Backfill

Location:
Tokyo, Japan

Employment Type:
Backfill/On-need Basis

About the Role

The L2 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Perform hardware installation, replacement, and basic repairs.
• Troubleshoot OS-related issues (Windows / macOS) and common applications.
• Provide basic network support (LAN/Wi-Fi connectivity, patching).
• Install and configure software as per company policies.
• Escalate unresolved issues to L2/L3 teams.
• Maintain service logs, update ticketing tools, and follow SLA timelines.
• Assist users courteously and communicate technical details clearly.

Required Skills & Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply).
• Basic understanding of:
• Windows OS / macOS
• Hardware components & troubleshooting
• Networking fundamentals (TCP/IP, LAN, Wi-Fi)
• Office 365 and common productivity tools
• Ability to diagnose and resolve basic technical issues.
• Good communication skills in
  English
  ;

Preferred Skills

• ITIL Foundation certification
• Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Basic scripting knowledge (PowerShell, Bash)