IT Desktop Support

5日前

Chiyoda, Tokyo Sky Systems, Inc. (SkySys)

Position Title:
IT Desktop Support - Backfill

Location:
Tokyo, Japan

Employment Type:
Backfill/On-need Basis

About the Role

The L2 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.

Key Responsibilities

  • Provide on-site support for desktops, laptops, printers, and mobile devices.
  • Perform hardware installation, replacement, and basic repairs.
  • Troubleshoot OS-related issues (Windows / macOS) and common applications.
  • Provide basic network support (LAN/Wi-Fi connectivity, patching).
  • Install and configure software as per company policies.
  • Escalate unresolved issues to L2/L3 teams.
  • Maintain service logs, update ticketing tools, and follow SLA timelines.
  • Assist users courteously and communicate technical details clearly.

Required Skills & Qualifications

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply).
  • Basic understanding of:
  • Windows OS / macOS
  • Hardware components & troubleshooting
  • Networking fundamentals (TCP/IP, LAN, Wi-Fi)
  • Office 365 and common productivity tools
  • Ability to diagnose and resolve basic technical issues.
  • Good communication skills in
    English
    ;

Preferred Skills

  • ITIL Foundation certification
  • Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.)
  • Basic scripting knowledge (PowerShell, Bash)

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