Tokyo 株式会社テラスカイ

【仕事内容】

企業とお客様の接点となるコンタクトセンターは、ますますマルチチャネル化が進んでいます

Salesforce等を活用した顧客管理とともに、API Leadな企業のコンタクトセンターのマルチチャネル化を通した変革を支援する

スペシャリストとして、提案から実装、運用フェーズまで幅広く携わっていただきます。

【具体的には】

・プロジェクトの一員として、要件定義、設計、開発、テスト、リリースの一連を担当。

・TwilioやAmazonConnectの各種APIとSalesforceをつなげたコンタクトセンターソリューションの設定・開発作業。

・Twilio FlexやAWS Lambdaなどのサーバレス環境上での連携プログラムの開発・テスト

【求める人材】

・3年以上のオブジェクト指向言語を利用した開発経験。

・コンタクトセンターの業務あるいは技術領域における専門的な知識、またはプロジェクト参画経験。

【歓迎】

・API Leadなサービス群をつないだアプリケーションの企画提案・実装経験

・音声基盤関連ソリューション開発・設定経験(CTI IVR等)

・サーバ・ネットワーク構築経験

【給与】

年収600~900万円,※職務経験を考慮のうえ決定いたします。

【勤務地】

東京都東京本社

【勤務時間】

09:30~18:00

【雇用・契約形態】

【待遇・福利厚生】

通勤手当

【休日・休暇】

慶弔休暇 年末年始 夏期休暇 有給休暇 完全週休2日制(土、日、祝)



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