Description
SummaryResponsible for renewing, up-selling and closing maintenance/ service/ license contracts for assigned accounts. Handle the entire renewals process for accounts; understand their requirements, guide them through the renewal cycle, negotiate and issue quotations, forecast renewal opportunities, track purchase orders, and close renewals on time.
Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals. Perform other related activities to provide a more efficient renewal process, including reporting renewal issues.
The Challenge
The Renewal Sales Specialist requires combining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. The Renewal Sales Specialist will be responsible forsome of Adobe's most important customers, focusing on renewals and upsell execution of very important deals, while addressing customer issues and helping them take advantage of them. The Renewal Sales Specialist will work closely with relevant internal departments including Account Executives, Support Teams, Consultants, Customer Success Managers, and Legal to build awareness and influence for timely and successful renewals and expansion. In addition, the Renewal Sales Specialistwill engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals.
Responsibilities
What you need to succeed
Desirable Skills
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