Location:
Nagoya, Japan
Work model:
On-site (resident role at customer location)
Industry:
Automotive / In-Vehicle Infotainment (IVI)
This is a senior, on-site resident role acting as the technical and project interface between automotive customers and global development teams. You will represent the infotainment organization directly at the customer site, ensuring smooth technical operations, issue resolution, project coordination, and customer satisfaction across one or more automotive IVI programs. The role requires deep expertise in in-vehicle infotainment systems, strong project and people management skills, and the ability to operate confidently in a Japanese OEM / Tier-1 environment with international teams.
Responsibilities
- Act as the dedicated on-site representative for automotive infotainment programs
- Serve as the primary technical and project point of contact for the customer
- Oversee IVI system architecture, including software and hardware aspects
- Troubleshoot and resolve complex technical issues, escalating when required
- Maintain and support test systems and validation environments
- Coordinate between customers, global development teams, and internal stakeholders
- Support project management activities, ensuring milestones, schedules, and deliverables are met
- Manage product releases, documentation, and change coordination
- Present regular reports on project status, risks, technical issues, and customer feedback
- Identify and implement process improvements within the assigned scope
- Build and maintain long-term customer relationships based on trust and reliability
Requirements
- Japanese: Native level (JLPT N2 or above required)
- English: Business level (able to work daily with global teams and documentation)
- Strong presentation and reporting skills for management and customer-facing communication
- 10+ years of experience in automotive infotainment or embedded automotive systems
- Strong experience with in-vehicle infotainment (IVI) systems and vehicle interfaces
- Experience overseeing IVI architecture, including software and hardware components
- Experience with at least one IVI production program, from proposal through series production
- Project management experience in the automotive infotainment field (OEM or Tier-1)
- Proven experience managing large overseas development teams from Japan
- Strong people management and stakeholder management skills
- Ability to manage schedules, costs, requirements, KPIs, and customer expectations
- Comfortable working in cross-cultural, international environments
Benefits
- A high-impact, customer-facing role at the center of automotive IVI programs
- Direct exposure to OEM / Tier-1 environments and large-scale infotainment projects
- Opportunity to work with global engineering teams across regions
- Long-term engagement on complex, production-level automotive systems
- A role combining technical depth, leadership, and customer ownership
DE&I
We value diversity, equity, and inclusion in our workplace. We encourage applications from talented individuals of all backgrounds, experiences, and identities. Your unique skills and perspectives will contribute to smarter decision-making and stronger outcomes for our stakeholders and clients. Bring your authentic self and be part of our journey.
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