In this role, you will be responsible for providing technical expertise and support to our clients, helping them to implement and optimize our e-commerce solutions.
The ideal candidate will have a strong understanding of software development, excellent problem-solving skills, and the ability to communicate complex technical concepts to a non-technical audience.
Work directly with our Sales and Customer Success teams to introduce and present Global-e's cross-border solution to prospective customers.Serve as the primary technical expert throughout the sales cycle, providing clear guidance to clients on the platform's capabilities and integration paths.
Act as a vital liaison, translating client needs and feedback into actionable insights for our Product and R&D teams.Lead technical discovery and integration discussions, effectively explaining technical features and problem-solving any potential roadblocks for clients.
Act as the technical focal point for integrating clients, leveraging your technological expertise to demonstrate and prototype solutions in merchant environments.
Provide "best practice" advice and make strategic recommendations on integration to ensure successful and complete implementation of the Global-e platform.
Become a product expert by actively participating in internal technical discussions and staying up-to-date with product roadmaps.Engage with clients directly through on-site travel to sales meetings and technical workshops as required.
Requirements:
A minimum of 3+ years of experience in a solutions engineer or a similar technical sales role within a SaaS environment.
Professional fluency in Chinese, English and Japanese is required.
A BA/BS/Master's degree in Computer Science or a related technical field is required.
A firm understanding of systems integration concepts, API implementation (specifically RESTful services), and relational databases (SQL).
Proven problem-solving and troubleshooting abilities.
The ability to learn and adapt to varying technological environments (including emerging technologies).
Previous experience in an e-commerce or logistics environment is a strong advantage.
Must be based in Japan.
This is a full-time position, Monday to Friday, with hybrid working arrangements. The role will require you to be in the Tokyo office 3 days a week.
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