Join International SOS – A Global Leader in Health and Security Services
International SOS
is the world's leading health and security services company, dedicated to protecting the workforce of organizations across the globe. We provide expert medical and security assistance, emergency response, and risk management solutions to help employees stay safe and healthy—whether they're working at home, traveling abroad, or stationed in remote or high-risk locations. With operations in over 90 countries, we deliver critical support through our global network of clinics, assistance centers, and medical professionals. If you're passionate about making a real impact in people's lives and thrive in a dynamic, international environment, we invite you to be part of our mission.
We are seeking a detail-oriented and strategic
Japanese-English Bilingual Payments Manager
to oversee and optimize our payment operations. This role will be responsible for all aspects of payment processing, ensuring compliance with regulatory standards, and driving efficiency in transaction workflows. The ideal candidate will have a strong background in financial operations, payment systems, vendor relations and team leadership.
About the Role
Key Responsibilities:
- Manage the team to ensure timely receipt and proper tracking of provider invoices.
- Ensures all payments are released timely and meet provider payment terms. Payments to be done every 15th and 25th of the month. One-off payments on urgent need basis.
- Manage vendor registration process including bank details with Network Service manager.
- Reviews aged accounts payable listing and performs research to resolve issues.
- Coordinates with the Claims and Billing teams to resolve any queries or outstanding items required to processing and paying a claim.
- Replies to Provider inquiries as needed.
- Maintains effective communication with direct reports, supervisory and other management team, and provide timely updates on situations that impact productivities and efficiencies.
- Ensures protection of private health and personal information by adhering to all HIPAA and PCI compliance regulations for monitoring billing and reimbursement related data.
- Actively participates in day-to-day office activities, including a variety of meetings and task force groups to improve processes.
- Completes additional, related duties as assigned by Carrier Claims Management Director or General Manager, as needed.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field (Master's preferred).
- Boki 3 or above preferred.
Required Skills
- 5+ years of experience in payment operations, treasury, or financial services.
- Strong knowledge of payment types, processes and systems (e.g., SWIFT, SEPA, RTP, ACH, card networks, Kyriba, Japanese Zengin Format).
- Excellent analytical, organizational, and communication skills.
- Proven leadership and team management experience.
- Minimal of five (5) years of business office experience in a small to medium size organization, preferably in the health or financial sectors.
- Prior bookkeeping or accounting experience a plus.
- Highly proficient IT skills, particularly Microsoft Excel.
Preferred Skills
- Japanese – Native / fluent.
- English - Business level.
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.]
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