At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
We are seeking a multilingual Client Services Manager to serve as the primary liaison for our South Korea and Japan-based US proxy clients, bridging language and cultural differences while ensuring high‑quality US proxy service delivery. You will support prospect contractual negotiations, lead client implementations, coordinate operations (data processing, programming, tabulation), and provide ongoing post‑implementation support. Fluency in Korean, Japanese and English is required.
Responsibilities
- Act as the multilingual (Korean, Japanese, and English) liaison for South Korea and Japan-based US proxy clients, interpreting contractual terms and facilitating negotiations.
- Lead and coordinate client implementations and onboarding across operations (data processing, programming, tabulation), ensuring timely, accurate execution.
- Manage day‑to‑day client relationships and serve as primary contact for inquiries, incidents and escalations; analyze root causes and coordinate fixes with internal teams.
- Translate and explain technical and contractual information between Korean/Japanese clients and English‑speaking teams to ensure mutual understanding.
- Monitor service delivery metrics, maintain accurate documentation, and prepare reports on client satisfaction and operational performance.
- Identify and recommend process improvements, risk mitigations and efficiency gains across delivery workflows.
- Collaborate closely with sales, technical support, product management and other stakeholders to align on client needs and drive service enhancements.
Your Profile
- Native or near‑native fluency in Korean and Japanese, and professional fluency in English (spoken and written).
- Bachelor's degree in business, finance, computer science or equivalent experience preferred.
- 3+ years' experience in client service, account management, or implementation within financial services, proxy services, or a related technology service environment (experience in the mutual fund or insurance sectors is a plus).
- Strong understanding of operational delivery (data processing, programming, tabulation) and the ability to coordinate technical teams.
- Proven negotiation skills and comfort interpreting contractual terms across languages and cultures.
- Proficient with Microsoft Word, Excel and PowerPoint; experience with CRM systems and ticketing/issue‑tracking tools.
- Excellent communication, interpersonal and problem‑solving skills; ability to manage competing priorities and work independently in a fast‑paced environment.
- Must be able to work on‑site in our Tokyo office.
Preferred Qualifications
- Experience in asset servicing/proxy voting would be an advantage
- Experience working in bilingual/multilingual environments supporting institutional clients.
- Familiarity with US proxy processes and service delivery models.
- Basic knowledge of project management practices and process improvement methodologies.
Why Broadridge?
- Competitive compensation and benefits package.
- Professional development and career growth opportunities.
- A dynamic, inclusive workplace that values diversity and innovation.
If you are a multilingual professional who can bridge cultures, translate complex contractual and technical concepts, and deliver exceptional client service on‑site in Tokyo, we invite you to apply.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
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