仕事内容
大手銀行の不正利用に関するお問い合わせ対応窓口のリーダー募集です
- 当窓口の業務 ・銀行の「不正ログイン」や「なりすまし」などのサイバー被害を防ぐため、検知したお客様への発信業務。
・お客様からの「不審なメッセージが届いた」「身に覚えのない振込」などのお問い合わせの受電業務。
トークスクリプトやヒアリングシートに沿ってご案内と必要事項の聴取を行う窓口です。
不正犯罪からお客さまの資産を守る、大切なお仕事です
- リーダーの業務 上記窓口業務に関わるエスカレーション対応や上席対応や新人研修などの育成・指導。
セキュリティ検知した顧客リストやヒアリング結果の管理(Excel) 被害が発生した顧客の報告書作成(Excel) 専用の業務システムでの口座/クレジットカードの利用停止処理など。
- 勤務時間
・電話対応期間中:8:50~18:00 / 11:50~21:00
・管理者就業後:8:20~17:20 / 12:00~21:00
・管理者就業後の日曜日のみ:7:50~16:50 の可能性あり
・管理者就業後の土曜日のみ:13:00~22:00 の可能性あり
<スタッフインタビュー>
初めてのオフィスワークで、未経験からのスタートでした。
ドキドキでしたが、社員の方が丁寧に教えてくださったのでここなら頑張れそうと安心できました。
残業も少なく仕事は仕事、プライベートはプライベートでオンとオフがしっかりしている職場なので、
家でゆっくり過ごしたり、習い事を始めたり、友達とご飯にいったり前より楽しみが増えました。
求めている人材
未経験OK
20代・30代・40代・50代の方が活躍中です
「未経験から事務スキル磨きたい」
「接客業からオフィスワーク」も大丈夫
Wワークと両立したい方も歓迎
<こんな方が活躍中>
- 育児や出産などでブランクがある方
- オフィスワーク初めてな方
- お子さんが大きくなったので働きたい方
- アパレル・カフェなど接客業から転職したい方
- 事務経験あるけど転職を考えている方
- ネイルや髪色などおしゃれも楽しみたい方しっかりあなたをサポートします
勤務時間詳細
週5日
月|火|水|木|金|土|日|祝日
①8:20~17:20
➁8:50~18:00
③11:50~21:00
➃7:50~16:50(休憩60分)
⑤12:00~21:00(休憩60分)
⑥13:00~22:00(休憩60分)
交通・アクセス
(JR函館本線(小樽~旭川))札幌駅より徒歩3分
給与詳細
基本給:時給 1490円 〜
待遇・福利厚生
【福利厚生】
・日払い、週払いOK(規定)
・服装・髪色・ネイル・ピアス自由
・社会保険完備
・休憩室完備
職場環境
【グループ会社】
SG グループ株式会社
株式会社グレフ
株式会社ドライブトライブ
株式会社サウンズグッド
一般社団法人日本料飲外国人雇用協会
株式会社インプレイ
株式会社サウンズグッド・リテール
株式会社プラス・ピボット
選考プロセス
- 登録の所要時間約30分
- 履歴書不要ですぐ面接OK
- まずは登録だけでもOK
「来月から働きたい」「スグに働きたい」等お気軽にご相談ください。
- 応募後、お仕事紹介まで最短2日で対応可能
スピード対応にこだわっています。即日採用の案件も有
- LINEで登録・お仕事紹介
- 非公開求人も多数
- LINE友達登録後、プロフィール登録で
非公開求人もチェック可能
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