Responsibilities/Objectives
You'll Love This Job if You Like To…
- Provide best-in-class support for patent and trademark clients
- Support the sales team during the latter stages of the process to educate
clients on the services
- Manage client relationships for new and existing clients
- Form trusted relationships with a focus on providing solutions to client
requirements in a timely manner
- Proactively communicate and collaborate with external and internal clients
to keep portfolio records current, accurate and valid
- Establish and maintain close working relationship with colleagues and teams
across all territories to support a 'one firm' service delivery
- Take a commercial approach to develop client relationships
- Monitor docketing
- Deliver data reconciliation
- Provide internal and external software training related to the Services
division
- Author and update process documentation
- Engage in continuous process improvements and change management
across the business
Requirements
(Must Have)
- Fluent in Japanese
- Business-level English
- Bachelor's Degree or related experience
- Experience in the IP industry or solid understanding of intellectual property
(moved from Nice to Have to Must Have)
- Client-facing skills and experience
- Ability to resolve diverse scope of problems
- Demonstrates sound judgement in identifying and implementing effective
solutions
- Proven ability to manage escalations and resolving complex issues to
maintain client satisfaction
- Superb attention to detail, accuracy and strong organizational skills
- Demonstrative proactive client relationship management skills
- Ability to multitask and work on multiple complex tasks
- Ability to diligently review various documents and client files
- Excellent communication skills and the ability to interact professionally with
a diverse group of executives, managers, subject matter experts, and
administrative professionals
- Mentor team members and support resolving issues
- Excellent reading comprehension in Japanese and English
- Maintain high level of confidentiality and professionalism
- Self-driven and capable of working effectively in a dynamic, fast-paced
environment
- Ability to work independently with strong organizational and time
management skills
- Team player
- Work international business hours
- Those who reside in Japan and are eligible to work in Japan
(Nice to Have)
- Team management experience
- Paralegal skills
- Language skills: French
Benefits
- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidays and New Year holidays
- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday
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