仕事内容:
<お客様のサポート業務(電話・メール)>
・納期についての問い合わせ ・商品についての問い合わせ
・キャンセルについての問い合わせ ・返品についての問い合わせ
<受注業務>
・お客様からの注文処理
<返品処理業務>
・お客様からの返品を処理
その他、上記附帯業務をお願いします。
アピールポイント:
楽天市場・Yahooショッピング・Amazonなど、合計12店舗のECモールを運営するEC事業会社です。
複数モールを横断した運営ノウハウがあり、モールごとの特性を活かしたカスタマー対応スキルが身につきます。
お客様の声を商品改善やサービス向上に活かす風通しの良い社風で、マニュアルや対応フローも整っているため、未経験の方でも安心してスタート可能です。
求める人材:
【必須条件・スキル】
パソコンを使用した業務となります。
基本的なエクセル操作、電子メールが作成できることが条件となります。
勤務時間・曜日:
- 9:00~18:00(休憩1時間)
- 週休2日制(土日)※社内カレンダーによる
休暇・休日:
・完全週休2日制(土日休)
・産休・育休制度の利用実績あり
勤務地:
・職場敷地内は完全禁煙
アクセス:
東武 太田駅から 徒歩15分
給与:
・昇給年1回、賞与年2回(8月、12月)
・通勤手当(月5,000円上限)
待遇・福利厚生:
- 社員割引販売あり
- 初海外旅行支援制度
- ウェルネス・インセンティブ制度
- 書籍購入補助制度
その他:
雇用形態: 正社員
給与・報酬: 180,000円 - 260,000円 月給
平均所定労働時間(1か月当たり): 168時間
通勤の可否:
- 群馬県 太田市 東本町 (必須)
言語:
- 日本語 (必須)
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