Air Import Manager

1ヶ月前

Tokyo CEVA Logistics Full time

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

  • Management of Air Import Operations in Tokyo
    • Fully understand and properly monitor all operational aspects of the Tokyo Air Import department. This includes meeting internal SOP, and external customer KPI, internal KPI and process standards
    • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and government regulations or customer policies/requirements
    • Understand department process flow, constantly looking for areas of improved efficiency
    • Collaborate with Operations Controller (OC team) to ensure all customer Operational Process Standards (OPS) are met
    • Ensure the daily workflow is being monitored and maintained
    • Set the standard for outstanding AI Operations service and ensure that all customer's expectations are met according to the KPIs and/or Customer SOP
    • Innovate and embrace a culture of constant improvement
    • Collaborate with origin offices and other stake holders to ensure service exceeds client expectations
    • Manage both sales and cost to make sure profit is earned, all costs are properly managed
  • Collaboration with Customs Brokerage team
    • Keep track of and alert the wider teams (Customer Service, KAM) on changes in customs & trade regulations, identify risks and mitigate impact to AI Operations and Bollore's customers
    • Work with the Customs Brokerage team, FO, Finance, Legal, and other pertinent departments to obtain information or data necessary required for Air Import / Export Customs & Clearance activities
    • Ensure that Customs-related record keeping requirements are met, including conducting regular record / documentation checks as part of their KPI reporting
    • Conduct regular Customs Compliance trend monitoring and reporting on import / export transactions, particularly on customs broker activities, issues encountered, escalation etc
  • Make sure all necessary licenses, certifications and government approvals are met and maintained
  • Meet Monthly AI Operations KPI
  • Review and Improve Air Import Operational Processes
  • Liaise with internal and external stakeholders to ensure smooth running of operations
  • Handle escalation, complaints and feedback
  • Collect feedback from Product Desk Managers
  • Lead and Manage the team
    • Review department goals and business plan periodically with team to ensure buy-in and accountability
    • Conduct regular team meetings with the team members
    • Manage staff and review overall performance of the team and department
    • Allocate workloads within team to ensure daily smooth operations and especially during peak activity or staff absence
    • Provide regular training to the team and especially for new hiring
    • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans set in last appraisal
    • Periodically manage & review staffs' performance & Appraisals
  • Vendor Management – 3rd Parties
    • Manage 3rd Parties relationship, ensuring 3rd Parties follow Bollore SOP on Air Import daily operations
    • Manage and evaluate vendor cost, performance and quality
  • Support other business units if necessary and contribute to the company growth

Team Management:

  • Ensure and monitor team compliance to the Bollore's Code of Conduct and Company's regulations
  • Ensure team understanding and implementation on Bollore's Value in daily work behaviors
  • Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
  • Plan and monitor team development together with upper managers and with HR Division
  • Ensure updated Job Description availability for the team by coordinating with HR Division
  • Ensure all changes in Department / Section communicated properly to the team
  • Manage overtime, holidays and "work life balance" within the team.
  • Organize regular 1 + 1 meeting with all members within the team

QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirement

Requirements

  • Minimum Diploma/ Degree
  • At least 3 to 5 years' experience in air import operations
  • Possess excellent communication and interpersonal skills
  • Pleasant personality and a good team player
  • Proficient in MS Office
  • Ability to work independently
  • Experience in people management
  • Entrepreneurship
  • Pursuit of Excellence
  • Agility & Innovation
  • Determination & Persistence
  • Respect for Each Other
  • Required language skill; Japanese: Native. English: Business

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