Service Director, Global Growth Market

4日前

Chiyoda Revvity

As a Service Delivery Leader you will play a pivotal role in ensuring the smooth and efficient delivery of service for Life Science & Diagnostics instrumentation across the region. You will lead a team of regional/country service leaders responsible for service delivery and driving an exceptional customer experience

Key Responsibilities:

Leadership and Team Management:

  • Provide effective leadership to a team of service leaders, fostering a culture of excellence, collaboration, and accountability.
  • Mentor and coach team members to enhance their leadership skills and operational capabilities, with a focus on financial acumen to drive overall profitability of the service business.
  • Conduct regular performance evaluations, set objectives, and provide constructive feedback to drive continuous improvement.
  • Create a pipeline of talented and knowledgeable individuals, through your leadership, that are "Ready Now" to step into leadership roles within the organization.
  • Engage with peers in other regions to coordinate global initiatives and implement best practices, acting as Subject Matter Expert of service processes development from global perspective

    • Service Delivery Management:

  • Develop and implement strategies to optimise service delivery processes, ensuring timely and efficient support across all product lines
  • Coordinate service schedules and resources to meet customer demands and service level agreements
  • Monitor service performance metrics and take proactive measures to address any deviations or inefficiencies

    • Customer Relationship Management:

  • Build a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals
  • Build and maintain strong relationships with key stakeholders and decision-makers
  • Act as the primary point of contact for escalated service issues, working closely with customers to resolve challenges and exceed their expectations
  • Gather feedback from customers to identify areas for improvement and drive enhancements in service quality
  • Management of service and support processes and relations in dealers' countries

    • Technical Expertise:

  • Stay abreast of technological advancements in instrumentation and related servicing methodologies.
  • Collaborate with product development teams to communicate customer feedback and contribute to the enhancement of product reliability and performance

    • Compliance and Quality Assurance:

  • Ensure compliance with regulatory standards and company policies related to service operations, including safety protocols and quality management systems
  • Uphold service quality standards and identify areas for enhancement
  • Implement corrective and preventive actions to address any non-conformities and minimise service disruptions

    • The main duties of the Employee include:

  • Own and drive Service Revenue Targets for the GGM Region
  • Provide Service Support to All Business lines in GGM Region
  • Builds a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals and ensure that CSE's possess adequate skills and instrument expertise to provide best-in-class service and support.
  • Ensure that all team members are fully developed in the skills and abilities required to serve customers in their areas. In addition to technical development, work with Regional Service Leaders and Service Sales Managers to develop business skills towards increasing account penetration and overall profitability of service and support calls (time spent, billing, parts utilization, repair/replace decisions, etc.).
  • Succession Planning: Create a pipeline of talented and knowledgeable individuals, through your leadership, that are "Ready Now" to step into leadership roles within the organization. Drive performance through ongoing goal setting, results measurement, individual and team development and talent identification and deployment
  • Takes responsibility for the financial success of the service operation in the Region
  • Develop and manage budget service organization and find innovative ways to control field service costs and owns P&L Responsibility and Contribution Margins
  • Maintaining relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs
  • Along with team, develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements
  • Providing leadership in market analysis and development/execution of strategies and action
  • Working Closely with the Cross Functional Leadership Team
  • Develop and Monitor Service Processes & align with Organizational Goals
  • Management of service and support processes in dealers' countries
  • Act as Subject Matter Expert of service processes development from global perspective

    • Desirable Experience and Competencies

  • Bachelor's degree or Equivalent Engineering Qualification
  • Proven experience in a leadership role with a focus on service delivery.
  • Strong technical acumen and familiarity with Life Science & Diagnostics instrumentation, together with strong applicable industry knowledge.
  • Experience in management of service and support processes in dealers' countries
  • Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
  • Proven track record in leading a cross functional, cross geography team with the ability to inspire and engage in pursuit of delivering against outstanding results.
  • Flexible and creative mindset in order to thrive in a fast-paced environment and adapt to changing priorities and customer needs.
  • Excellent problem-solving skills and high attention to detail
  • Strategic agility with the ability to focus on the "here and now" whilst delivering on the longer term strategic aims of the business

    • Travel Retail_Brand Education Assistant Manager

      2週間前

      Chiyoda Estée Lauder - Brand Full time

      PRIMARY FUNCTION · The primary role of an Assistant Education Manager is responsible for implementing Brands' Global/Regional Education Strategy and Guidelines and align it with Travel Retail APAC overall strategy to the entire Japan and Mid-Pacific region. She/he will partner c ...

    • Travel Retail_Brand Education Assistant Manager

      2週間前

      Chiyoda Estée Lauder - Brand Full time

      Travel Retail_Brand Education Assistant Manager · Description · PRIMARY FUNCTION · The primary role of an Assistant Education Manager is responsible for implementing Brands' Global/Regional Education Strategy and Guidelines and align it with Travel Retail APAC overall strategy to ...

    • 自動車業界向けワークステーションpc製品担当営業(製品問わず自動車業界での営業経験豊富な方大歓迎)

      4週間前

      Chiyoda Lenovo

      Description and Requirements · ■About the organization and team Own the mission of business development and sales expansion of assigned workstation products and solution via the relationship with high-touch sales for the Global Account Business (GAB). Workplace is negotiable eit ...

    • Head of Communications, Japan

      4週間前

      Chiyoda Lenovo Full time

      Description and Requirements · We are seeking a strong, driven, and accountable leader to be a strategic adviser to our Japan business. This critical leadership and people manager role will drive the entire spectrum of communications (corporate & thought leadership, product mark ...

    • Demand Planning Assistant Manager

      2週間前

      Chiyoda ESTÉE LAUDER Companies Full time

      Negotiate to zone / central counterpart to solve critical supply problems (DP: appropriate forecast setting with brand consensus/ IM : import schedule management & timely informed back to brand side including negotiation) · Communicate to solve the cross functional conflict / tr ...

    • 投資銀行部門向けシステムWebアプリケーションエンジニアリード / Web application Engineer Lead for the Investment Banking Department

      2週間前

      Chiyoda-ku Nomura Securities CO., LTD.

      IT: Developer · 投資銀行部門向けシステムWebアプリケーションエンジニアリード / Web application Engineer Lead for the Investment Banking Department · Vice President 職務内容 · Job Description Job/Group Overview: · 野村グループは、グローバル金融サービス・グループとして、世界約30の国や地域にネットワークを有しています。日本のインフォメーション・テクノロジー部門は、25以上の国籍のメンバーが在籍する多様な環境で ...

    • Director, Head of Cash and Liquidity Initiation Technology

      3週間前

      Chiyoda MUFG Full time

      Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...

    • Account Executive

      2週間前

      Shinjuku Hill's Pet Nutrition

      Relocation Assistance Offered Within Country · # Tokyo, Tokyo-To, Japan · Job Summary: · Manage priority Hill's eCommerce customers and drive success of Hill's Pet Nutrition in the rapidly evolving eCommerce marketplace environment. · Deliver excellence in planning and implement ...

    • Account Executive

      4週間前

      Shinjuku Colgate-Palmolive Company

      Relocation Assistance Offered Within Country · # Tokyo, Tokyo-To, Japan · Who We Are · Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care ...

    • Assistant Manager Filed Sales, Field Sales Wholesale

      2週間前

      Shinjuku adidas

      Purpose & Overall Relevance for the Organization: · To execute with support from managers profitable and sustainable market share and net sales growth in business account(s) while respecting the image of the adidas Group brands · Key Responsibilities: · Functional: · Represent t ...

    • Japan Country Brand Manager

      3週間前

      Shinjuku Ferrero

      Job Location: ​Tokyo​ · Tokyo · Company description · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to gro ...

    • Director / Managing Director, Head of Energy Japan

      6日前

      Chiyoda-ku ING Full time

      Overview · The Energy Sector team within ING Wholesale Banking is globally responsible for coverage and developing business with wholesale (institutional) clients in the sector through its teams based in APAC, EMEA, and the Americas. The Energy Sector comprises conventional and r ...

    • Senior Manager Key Account Management, Global Sales

      3週間前

      Tokyo Adidas Full time

      Purpose & Overall Relevance for the Organization: · Support the Global Market Sales organizations in achieving profitable market share growth jointly with Sales Development satellite teams by building up and maintaining sustainable long-term growth strategies for adidas. Support ...

    • Travel Retail_Brand Education Assistant Manager

      2週間前

      Chiyoda Estée Lauder - Brand Full time

      Travel Retail_Brand Education Assistant ManagerPRIMARY FUNCTION · The primary role of an Assistant Education Manager is responsible for implementing Brands' Global/Regional Education Strategy and Guidelines and align it with Travel Retail APAC overall strategy to the entire Japan ...

    • Senior Communications Director

      4日前

      Chiyoda Novo Nordisk A/S

      Are you a dynamic professional with expertise in communications? Do you possess the ability to lead and implement cross-functional strategies and projects? Are you ready to drive drastic transformations and changes in our businesses? If so, you might be our Senior Communications ...

    • Senior Manager Fashion Influencer, Wholesales

      2週間前

      Tokyo Adidas Full time

      Purpose & Overall Relevance for the Organization: · Manage sales team and assigned accounts to drive sales initiatives for Fashion Influencer accounts within region APAC · Further develop a sales network for niche and limited trend products across adidas brands on a top tier dis ...

    • Senior Manager Fashion Influencer, Wholesales

      4週間前

      Tokyo adidas

      Purpose & Overall Relevance for the Organization: · Manage sales team and assigned accounts to drive sales initiatives for Fashion Influencer accounts within region APAC · Further develop a sales network for niche and limited trend products across adidas brands on a top tier dist ...

    • Online Retail Operations Team Leader

      4週間前

      Shinjuku Van Cleef & Arpels Permanent

      CONTEXT Are you a good match? · Do you have an analytical mindset with problem-solving skills that is client & service oriented? · Do you have good communication, collaboration, organizational and synthesis skills? · Are you able to work in a complex and multicultural enviro ...

    • Senior Product Manager, GLP-1 Marketing

      2週間前

      Chiyoda Novo Nordisk

      The position · In this role, you will create comprehensive, globally aligned marketing strategies and execution tactics, ensuring both short and long-term success in the GLP-1 and total Diabetes business, with the aim of establishing leadership in the industry. You will be respo ...

    • Manager, Merchandising, Calvin Klein Womens

      2週間前

      Chiyoda PVH Full time

      Design Your Future at PVH · Manager, Merchandising, Calvin Klein Womens POSITION SUMMARY: · Responsible for merchandising activities coordination for Calvin Klein Brand · PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB: · • To manage purchases, inventory and delivery status ...