Eager to join a global leader in cloud and software services?
Passionate about driving customer success and building long-term partnerships?
Ready to make an impact in a dynamic, fast-growing team?
At
SoftwareOne
, we empower organizations to achieve their business outcomes through innovative technology solutions. As a
M365/Azure Customer Success Manager
, you'll play a pivotal role in ensuring our customers realize maximum value from our services—delivering exceptional experiences that drive retention and growth.
The Role
You will be the trusted advisor for customer stakeholders across CxO, Operations, and Business Units. Your mission:
- Ensure seamless onboarding and transition to Business-As-Usual (BAU) managed services.
- Build strong relationships to understand customer objectives and align SoftwareOne solutions to their goals.
- Drive adoption of services, identify optimization opportunities, and support business reviews.
What You'll Do
- Lead onboarding sessions to educate customers on service scope, processes, and tools.
- Conduct regular business reviews, sharing insights on performance and new capabilities.
- Manage escalations and coordinate Root Cause Analysis for critical incidents.
- Monitor KPIs, CSAT, and initiate Service Improvement Plans when needed.
- Collaborate with Sales and Solution teams to identify up- and cross-selling opportunities.
- Provide input to Account Business Plans and relay customer needs for future service development.
What We Need to See from You
- Existing full-time work rights in Japan and ability to commute to our Tokyo office as needed.
- Full professional proficiency in Japanese and working-level English (written and verbal communication skills required in both languages).
- Strong understanding of service delivery and technology solutions (e.g., M365, Azure, AWS, Commvault).
- Experience in managed services or technology projects.
- Excellent organizational, problem-solving, and consultative skills.
- Proficiency in MS Office Suite and CRM tools.
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (Job-Specific per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
-
Tokyo SoftwareOne ￥4,500,000 - ￥6,500,000 per yearEager to join a global leader in cloud and software services? Passionate about driving customer success and building long-term partnerships? · ...
-
Tokyo SoftwareOne Full timeJoin us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. · ...
-
Tokyo SoftwareOne Full timeJoin SoftwareOne and Crayon in their global AI-powered software and cloud solutions provider with opportunities for talent to grow make an impact shape the future of technology empower teams innovate fearlessly develop skills through world-class learning programs thrive purpose-d ...
-
Tokyo SoftwareOneAre you passionate about helping customers succeed with Microsoft 365? · Fluent in Japanese and ready to drive adoption of modern workplace solutions? · ...
-
Tokyo, Japan ReachExt K.K.Hybrid work with occasional onsite requirements at Client office. · 5+ years of experience working with Microsoft Power PlatformStrong knowledge on Installations, Configurations and Integrations of Power platform environmentTroubleshooting experience in migration and connectors i ...
-
Tokyo, Japan ReachExt K.K.This job is for an Infra Technology Specialist who will be responsible for designing and implementing infrastructure solutions using Microsoft SharePoint and IIS. · ...
-
Greater Tokyo Area ATMECS Global Inc ￥600,000 - ￥2,400,000 per yearWe are looking for highly skilled native-level Japanese-speaking engineers for multiple onsite customer projects in Japan. · Hiring Onsite Engineers in Tokyo & Osaka (Multiple Roles – Native Japanese Required) · Long-Term Project / Immediate Start ...
-
Tokyo, Tokyo PEOPLE MAKE PLACES LIMITED ￥480,000 - ￥960,000 per yearWe are recruiting an Operations Manager to oversee live trips and support our customers while they are traveling in Japan. The role requires fluency in speaking, reading and writing both English and Japanese. · To ensure the trip goes according to plan, while also adapting the it ...
-
Tokyo MicrosoftWe are the FastTrack Team,a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.Focused on driving E5 Security and Compliance,Copilot growth and the required security posture at scale with customers,F ...
-
Tokyo, Japan HubSpotThe Senior Manager Customer Success will lead and manage HubSpots Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across JAPAC region. · ...
-
Tokyo HubSpot ￥6,000,000 - ￥12,000,000 per yearThe Senior Manager will lead HubSpot's Japanese-speaking Upmarket teams while driving strategic customer success initiatives across JAPAC. · Lead teams to support growing customer base. · Oversee customer success strategies for Japanese enterprise accounts. · ...
-
Tokyo, Japan ReachExt K.K. ￥4,000,000 - ￥8,000,000 per year+Job summary · The position is for a Technical Translator/Development Support role at a leading Japanese multinational automotive manufacturer. The responsibilities include translation work from Japanese to English/English to Japanese for documentations and emails in Automotive e ...
-
Business Analyst
1ヶ月前
Tokyo GlobalLogic ￥2,000,000 - ￥2,800,000 per yearWe are seeking a Japanese-speaking Business Analyst (BA) to join our project team onsite in Japan. The ideal candidate will bridge communication between Japanese customers and offshore delivery teams. · ...
-
Tokyo RakutenWe are seeking a Product Manager to spearhead the ongoing enhancement of our search user experience and functionality in Ichiba. · This role involves developing and executing a product roadmap aimed at optimizing search functionalities, ensuring that our users can quickly find re ...
-
Tokyo MicrosoftAs a Cloud Solution Architect (CSA), you will enable SMC customers & Partners to achieve their business outcomes based on their investments in Microsoft technology. · ...
-
ERP Project Manager
2週間前
Tokyo, Tokyo Recruitify_HRWe are seeking a dedicated ERP Project Manager to lead the implementation and management of ERP solutions in Tokyo. · Drive project success by leveraging expertise in ERP systems. · Demonstrate strong leadership and organizational skills. · ...
-
Tokyo Specialized GroupOur client is seeking a WMS Technical Consultant to engage with global customers and resolve complex issues. · ...
-
Network Architect
3週間前
Tokyo Acara Solutions, An Aleron CompanyLead end-to-end network & cloud architecture for Japan customers. · Design and validate IP/MPLS, SDN/NFV, Cloud, and Security architectures. · ...
-
Tokyo, Tokyo Microsoft ￥8,000,000 - ￥12,000,000 per yearWe are looking for a Cloud Solution Architect (CSA), specializing in Security/Identity who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. · This role will drive positive Customer Satisfaction and become a trusted advisor and pro ...
-
Tokyo SuperstarsThe client is a global leader in video-centric AIoT solutions, specializing in advanced security and surveillance systems. · Channel management: master and analyze industry channel situation, formulate effective channel strategies. · Channel development: implement sales and marke ...
-
Lead Engineer
3週間前
Tokyo Cognizant ￥10,000,000 - ￥20,000,000 per yearWe are seeking a highly experienced and bilingual Lead Engineer to drive the delivery of Industrial IoT (IIoT) and Industry 4.0 solutions across manufacturing and energy sectors. · ...
