東京都 目黒区 大橋, 株式会社エフスリー Remote job

仕事内容:

■ 案件概要

社内で利用されている各種ITツール・システムに関する

ユーザーサポートおよび運用支援を担当いただくポジションです。

問い合わせ対応だけでなく、

トラブルの再発防止や利用促進を目的とした改善・整理業務にも関わっていただきます。

IT部門と利用部門の橋渡し役として、安定した業務環境を支える役割です。

■ 業務内容

  • 社内ITツール・システムに関する問い合わせ対応
  • PC、アカウント、周辺機器の設定・管理支援
  • トラブルシューティングおよび一次切り分け
  • マニュアル・FAQの作成、更新
  • 利用状況の整理および改善提案
  • IT部門・外部ベンダーとの連携対応

求める人材:

■ 必須スキル

  • ITサポート、ヘルプデスク、またはそれに準ずる業務経験
  • 基本的なPC操作およびITリテラシー
  • ユーザー対応におけるコミュニケーション力
  • 手順を理解し、正確に業務を進められる方

■ 歓迎スキル

  • 社内ITサポートや情シス業務の経験
  • Microsoft 365 / Google Workspace の運用経験
  • マニュアル整備・業務改善経験
  • 複数部署との調整・対応経験

勤務時間・曜日:

勤務時間:原則自由(相談可)

休暇・休日:

休暇・休日:自由

給与:

月額報酬:200,000円〜300,000円

その他:

  • 日本在住の方

  • 40歳未満の方

  • 1人月で稼働が可能な方

雇用形態: 業務委託



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