Our Trust & Safety team's commitment is to keep our online community safe.
We work hard to make sure the platform is protected and able to provide the best experience for all of our users.
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.
The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
- Be responsible for data labeling project policy and guideline localization, implementation, and clarification for labeling teams to ensure accurate understanding of the policies and guidelines
- Ensure project quality via routinetimely inspection of labeled data, conducting analyses, and formulating action plans to improve quality
- Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the labeling team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
- Support the training and golive process of the labeling team, including holding followup explanation sessions as needed, correcting test results, and handling Q&A
- Generate performance reports via analyzing, reviewing, and assembling project metrics / data
- Work closely with crossfunctional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines
- Additional compatible and related responsibilities which are not necessarily listed above
- Based on business requirements, you may be moved between projects
Minimum Qualifications:
- This role will be based in Tokyo, Japan
- Bachelor's degree or above
- Japanese fluency and English proficiency as content and data will be in Japanese and English
- 1+ years of work experience or equivalent knowledge
- Excellent communication and data analysis skills, experience in crossteam collaboration, eager to learn
- Proficiency with common office software, able to manipulate spreadsheets
- An indepth understanding of local culture and familiarity with the Internet usage habits of local users
Preferred Qualifications:
- Familiarity with RCA methodology or labeling experience is a plus
- Willing to work with sensitive issues, including but not limited to violence or sexual content
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.Show more Show less
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