Description

Align Tech is looking for a motivated and experienced Clinician to provide clinical leadership to a group of technicians with occasional help from Senior Clinical Specialist levels. Should demonstrate the ability and maturity to achieve and maintain technician's respect.

The Clinical Specialist should provide assistance on clinical inquiries to Align employees and prescribing doctors that require specialized dental expertise.

Clinical Hotline participation and positive attitude should be seen on employees in this category and must start clinical communication with external customers.

The Clinical Specialist must be able to identify difficult customer situations and shall be able to point to remedy in the Invisalign and/or CAD-CAM services products.

Individual performing at this level are expected to provide ideas and suggestions on how to improve clinical execution of cases.

Continue development of strong ability to work with production, quality and engineering team members is highly recommended.

Role expectations

• Solve problems and take immediate initiative to remedy clinical, quality, or other such issues with Invisalign and/or CAD-CAM services products.
• Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements Invisalign and/or CAD-CAM services products.
• Ongoing training of the production technicians.
• Identify and propose remedial solution for training or skill deficiencies.
• Perform quality sampling.
• Make sound clinical decisions.
• Communicate issues clearly to Clinical specialist and Customer Support Representatives.
• Be proficient in transacting regularly and accurately within Software applicable to the Treat and/or iTero/OrthoCAD and Align process. Propose ideas to promote improved service and customer satisfaction, and overall department improvements.
• Provide clinical leadership to group of technicians and Team Leaders.
• Demonstrate good attitude and skills at attending the Invisalign Clinic.
• Demonstrate interest in rotating in Clinical Hotline and help making outbound calls upon request.
  Work closely with Team Leaders and QA to help solve any clinical doubts that the technicians have.

Additional Responsibilities:

• Ensure the effective fulfilment of objectives and deadlines assigned to the group.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

Supervisory Responsibilities:

• This position has indirect supervision over team leads and technicians as it relates to clinical matters.

What we're looking for

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• B.S. Med or equivalent is required
• Min 4 years of relevant experience is required
• Excellent computer literacy required
• Experience with 3D graphics programs is preferred

CERTIFICATES, LICENSES AND REGISTRATIONS

• Dentist qualification license

SKILLS REQUIRED:

• Ability to read, analysed, and interpret orthodontic records, treatment prescriptions, and all internal communications and operating procedures.
• Ability to respond to common inquiries or complaints from customers (both internal and external) effectively.
• Ability to effectively present information to co-workers and supervisors.

LANGUAGE SKILLS:

• Strong written and oral communication abilities required.
• Business English required (Must: reading & writing; Better to have: conversational).

REASONING ABILITY

• Ability to identify and define complex problems, record data, establishes facts, and draw valid conclusions. Ability to solve complex problems.
• Ability to interpret a variety of technical instructions regarding the orthodontic treatment plans for the patients of our customers.

WORK SCHEDULE / HOURS

• The employee is required to work shift hours and schedule specified by the Company.

About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.