英語・日本語スキルを活かして活躍可能
企業情報
AIを活用した意思決定支援プラットフォームで世界をリードする外資系SaaS企業。
グローバルで2,000社以上の大手企業に導入されており、革新的なカルチャーと多様性を重視する職場環境が魅力です。
職務内容
顧客からの技術的な問い合わせに対する調査・診断・解決
製品の深い技術理解とモニタリングツールの活用
サポートエージェントと連携し、高度な技術的課題の解決を支援
製品の不具合を特定し、関連部門と連携して改善を推進
新機能のリリースレビューとグローバルチームへのナレッジ共有
理想の人材
データ分析、ソフトウェア開発、QA、またはL2/L3サポートの経験
英語・日本語ともにビジネスレベルのコミュニケーション能力
複雑なシステムやソフトウェアの動作に対する高い理解力と好奇心
チームプロジェクトのリード経験やメンター経験
技術文書の作成やトレーニング経験がある方
条件・待遇
グローバルな技術チームの一員としての成長機会
最先端のAI活用プラットフォームに関わる経験
多様性・公平性・包括性を重視するカルチャー
柔軟な働き方と合理的配慮を含む職場環境
顧客成功に直結するやりがいのある業務内容
Contact: James Moore
Quote job ref: JN
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