- Automation Development:
- Build and deploy automation workflows using RPA tools (UiPath, Blue Prism, Automation Anywhere)
- Develop and maintain Excel VBA macros and advanced formulas for data processing and reporting - Data Visualization & Reporting:
- Design and implement Power BI dashboards for operational and business insights
- Create interactive reports and ensure data accuracy and performance optimization - ServiceNow Dashboarding:
- Configure and customize ServiceNow dashboards for ITSM and automation monitoring
- Integrate ServiceNow data with Power BI for unified reporting - Process Analysis & Documentation:
- Identify automation opportunities and document requirements in English and Japanese
- Prepare bilingual user guides and training materials - Stakeholder Engagement:
- Communicate effectively with global and local teams
- Conduct workshops and training sessions on automation tools and dashboarding
Requirements
Technical Skills:- Proficiency in Excel VBA macros and advanced Excel functions
- Hands-on experience with Power BI dashboard development and DAX queries
- Experience in ServiceNow dashboard configuration and ITSM workflows
- Familiarity with RPA tools (UiPath, Blue Prism, Automation Anywhere).
- Business-level proficiency in English and Japanese (JLPT N2 or equivalent
- Strong analytical and problem-solving abilities
- Excellent documentation and communication skills
- Certifications in Power BI, ServiceNow
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