About The Role
Grade Level (for internal use):
09

Department Overview
As a global leader in trade and transaction reporting, the S&P Cappitech team have been providing RegTech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.

Position summary

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support and Operations team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC, JFSA, MAS and\or SFTR reporting. The role is client facing and requires a high degree of technical competence.

Duties and accountabilities

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Assist in validation or UAT for issue resolution.
• Working on Client specific projects
• Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
• Timely escalation of issues and ensuring proper follow-up until resolution.
• Managing Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
• Manage and reduce client escalations with Support and other business areas, leading to prompt and satisfactory resolution.
• Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services.

Education and Experience

• A highly motivated, disciplined, confident team player who is delivery focused and committed to high quality output
• Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
• Preferably, completion of any financial course such as FRM or CFA.
• Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
• Demonstrated experience of 4 to 7 years in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
• Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC).
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases
• Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.

Skills And Capabilities

• Meticulous attention to detail.
• Demonstrates a commitment to quality and possesses a robust analytical skillset.
• Proficient in both verbal and written communication, with strong interpersonal abilities.
• Exceptional problem-solving and analytical skills.
• Capable of managing substantial amounts of data effectively.
• Exhibits autonomy while also thriving in a team environment.
• Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
• Dedicated to delivering high-quality results consistently.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)

Job ID:
320095

Posted On:

Location:
Tokyo, Japan