CRM Consultant

3週間前

Tokyo IBM

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities
This is a Japanese-speaking role located in Japan.

For job details, please see the Japanese description below.

By design, consulting, and technology,

Accelerate customer-driven digital transformation and the realization of the future to come.

IBM iX is an organization that realizes digital transformation from the customer's perspective.

We combine our extensive global business transformation consulting and experience design expertise with cutting-edge technology assets to lead the transformation of client companies seeking to deliver the best customer experience.

At IBM iX, we are looking for executives, project managers and consultants who can lead our enterprise digital transformation projects.

  • The following are the job requirements for each position.
  • Executive level: As a project supervisor, the candidate must be able to ensure quality, delivery, and customer relations, and contribute to sales activities and organizational expansion.
  • Project manager level: As the person in charge of a project, the candidate should be able to ensure delivery quality, build trusting relationships with clients, and lead the project with smooth team management.
  • Consultant level: Able to proactively present solutions to client issues in individual projects.

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

  • Business-level Japanese (N1) is required for this position.
  • Ability to think logically
  • English communication skills (intermediate or above)
  • Leadership skills
  • Experience in consulting projects in the digital marketing domain

Preferred Technical And Professional Experience
Proposal and consulting experience related to contact center reform, sales reform, field service reform, and customer information management

Project experience in CRM packages such as Salesforce, Microsoft Dynamics, etc. (especially involvement in upstream processes such as conceptualization, systemization planning, requirement definition, etc.)

High interest in the latest technologies such as generative AI

At least 3 years of consulting experience

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