Quality Coordinator

6日前

Tokyo Prefecture, Japan Sama

About the role:

We are looking for a highly skilled Quality Analyst Project Coordinator to support the development of advanced AI tools for product attribution, classification and other purposes. This project focuses on creating a rich and diverse dataset of written Japanese text, annotated and corrected by humans.

Responsibilities:

  • Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
  • Document and share feedback with the individual labelers
  • Identify trends and insights in quality performance, and effectively mitigate quality performance issues. 
  • Communicate quality trends and insights to the customer. Calibrate with the  customer on instructions and edge cases.
  • Evaluate responses generated by AI, verifying correctness, clarity, relevance, and alignment with task instructions.
  • Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products.
  • Collaborate with cross-functional teams to update labeling workflows and improve quality.
  • Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives.
  • Generate responses with intentional but realistic grammar, spelling, and structural errors.
  • calibration sessions to align QA standards across teams and help train new reviewers or analysts.
  • Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment.
  • Ensure that documentation is up to date. 

    • Qualifications:

  • English as a second language - minimum B2 English proficiency required. 
  • C2 level of Japanese
  • Ability to follow linguistic and situational writing prompts.
  • Excellent written communication and coordination skills 
  • 2 years working experience in a corporate/ business environment.
  • Prior experience in at least one of the following:
  • Linguistic QA
  • Data annotation for NLP/AI projects
  • ESL/EFL teaching, editing, or copyediting
  • Keen eye for detail -spotting subtle grammar and structure issues others miss.
  • Comfortable reviewing and providing feedback on structured data.
  • Ability to give actionable and constructive feedback to annotators.
  • Experience with creating and tracking timelines, milestones, and status reports is a plus.
  • Access to your own laptop for work.

    • Preferred Qualifications:

  • C1 or C2 level English proficiency. 
  • Familiarity with error tagging systems is a big plus.
  • Experience in CPG industry/workflows, or other relevant knowledge of retail products. 

    • NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

    About Sama 

    Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We're experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.

    Founded in 2008 on the belief that "talent is equally distributed, but opportunity is not", Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.

    Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection. 

    For more information, visit

    More information can be found at:

  • Featured in Forbes: How Ethical Is Your AI?
  • Sama Honored on Inc. Magazine's Annual List of America's Fastest-Growing Private Companies — the Inc. 5000
  • Reversing Poverty - Ted Talk by our founder Leila Janah

    • Our Culture:

    Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.

    Our Benefits:

    Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.

    At Sama, we pride ourselves in being a diverse and equal opportunity employer.

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