At Destination Asia Japan, we are looking for an enthusiastic and dedicated Operations Coordinator to join our dynamic team in Tokyo. If you have a passion for travel operations, exceptional attention to detail, and thrive in a fast-paced, collaborative environment, we want to hear from you
As an Operations Coordinator, you will play a key role in ensuring that all services delivered exceed our clients' expectations. You will coordinate non-accommodation services, monitor the delivery of quality service, and ensure smooth operations for our diverse clientele.
Key Responsibilities:
- Service Coordination:
Plan and book all non-accommodation services (transfers, excursions, train tickets, and individual packages) to ensure seamless operations. - Quality Control:
Ensure that all services meet the quality and operations standards agreed with clients. - Supplier & Client Liaison:
Handle operations-related inquiries professionally, serving as the point of contact for both suppliers and clients. - Documentation Management:
Ensure all service requirements are accurately confirmed and recorded in the system (Travel Studio). Print necessary documents, prepare welcome packs, and confirm tickets for clients. - Operational Support:
Plan and assign drivers and tour guides for services, monitor office phone lines, and investigate any operational incidents or complaints. - Collaboration:
Work closely with reservations staff, Travel Planners, and suppliers to ensure all services are delivered in line with the company's SOPs. - Special Projects:
Assist with special projects and additional duties as assigned by your Line Manager.
Qualifications and Experience:
- Educational Background:
Bachelor's degree in Hospitality, Tourism, Business, or a related field. - Language Skills:
Proficiency in both written and spoken
Japanese and English
(additional languages are a plus). - Experience:
Minimum 1 year of experience in inbound DMC/tour operations or a related field (experience with Japan destinations is a plus).
Skills & Abilities:
- Strong organizational skills with an eye for detail.
- Ability to prioritize tasks effectively while managing multiple responsibilities.
- Excellent customer service focus and the ability to maintain professionalism under pressure.
- Good computer literacy, including MS Office and travel-related software such as Travel Studio.
- Flexibility to work occasional weekends and outside regular office hours when necessary.
Why Destination Asia Japan?
At Destination Asia Japan, we foster a diverse and inclusive workplace where everyone is valued for their unique contributions. We are committed to creating an environment where individuals from all backgrounds feel empowered to bring their authentic selves to work. We believe that embracing diversity leads to stronger ideas, greater innovation, and a better experience for our clients.
-
Tokyo Destination Asia ¥3,500,000 - ¥5,200,000 per yearWe are looking for an enthusiastic Operations Coordinator to join our dynamic team in Tokyo. · Service Coordination: Plan and book all non-accommodation services (transfers, excursions, · train tickets, and individual packages) to ensure seamless operations. · Quality Control: En ...
-
Tokyo Destination Asia ¥2,500,000 - ¥3,500,000 per yearWe are looking for an enthusiastic Operations Coordinator to join our dynamic team in Tokyo. · You will coordinate non-accommodation services, · monitor quality service delivery, · and ensure smooth operations · for our diverse clientele. ...
-
Tokyo Specialized Group ¥600,000 - ¥900,000 per yearFinanțește și coordonează operațiunile companiei unui lider global în modificarea luxurilor. · ...
-
Tokyo, Tokyo Destination Asia ¥3,000,000 - ¥4,500,000 per yearWe are looking for a detail-oriented and enthusiastic Operations Coordinator to join our dynamic Leisure team in Tokyo. If you thrive in a fast-paced, collaborative environment and have a knack for seamless service coordination, we want to hear from you. · Coordinate all non-acco ...
-
Tokyo Vertiv ¥9,000,000 - ¥12,000,000 per yearAct as the primary service contact for assigned major customers, manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations. · Bachelor's degree in Business Administration, Eng ...
-
Tokyo, Japan Vertiv Group ¥3,200,000 - ¥6,400,000 per yearThe Service Operations Lead Coordinator will be responsible for managing customer relationships, building confidence and trust, and proactively anticipating customer needs based on established relationships and customer expectations. · Act as the primary service contact for assig ...
-
Tokyo Amazon Music ¥3,500,000 - ¥6,000,000 per yearAmazon is seeking a Program Operations Coordinator to manage music content quality. The role involves verifying that popular artists' releases are correctly linked between physical products and digital content, making necessary corrections. Additional responsibilities include con ...
-
Tokyo Specialized Group ¥420,000 - ¥840,000 per yearWe are seeking a Finance and Operations Coordinator for our Japan location. This dynamic role offers the opportunity to support finance operations and collaborate across various departments, enhancing your expertise in a high-end retail environment. · ...
-
Tokyo Vertiv ¥120,000 - ¥180,000 per yearAct as the primary service contact for assigned major customers, manage customer relationships, and monitor received reports for PMs and callouts. · Bachelor's degree in Business Administration, Engineering, or a related field · 3–5 years of experience in customer service or serv ...
-
Tokyo Vertiv Full time¥3,000,000 - ¥4,500,000 per yearAct as the primary service contact for assigned major customers, manage customer relationships, and coordinate with internal teams to resolve service or invoicing issues. · Bachelor's degree in Business Administration, Engineering, or a related field, with 3–5 years of experience ...
-
Tokyo Amazon Freelance¥2,500,000 - ¥5,000,000 per yearAmazon seeks a Program Operations Coordinator to manage music content quality, verify digital product linkages, and support team activities. The role involves working with popular artists, organizing artist name data, and ensuring the quality of music content. The position requir ...
-
Tokyo Amazon Music ¥2,500,000 - ¥4,000,000 per yearAmazon seeks a Program Operations Coordinator to manage music content quality, verify digital product linkages, and support team activities. The role requires basic PC skills, accuracy, and teamwork. The position is suitable for individuals with disabilities, and work duties can ...
-
Tokyo, Japan Ocado Group ¥2,000,000 - ¥3,000,000 per year物流倉庫(CFC)において、日々確実にお客様に商品をお届けするために、日本のチームメンバー、クライアント、UKを始めとする全世界のCFCの同僚と協働しながら、日々の入荷・出荷オペレーションの効率を上げる。具体的な業務としては、オペレーションに関する手順書などを作成したり、メンテナンス計画を立てたり等である。 · ...
-
Tokyo Skillhouse Staffing Solutions K.K. ¥6,000,000 - ¥10,000,000 per yearOnline Travel Platform -specializing in booking local tours and experiences worldwide, is seeking a · Site Reliability Engineer · Design, build, and operate the application infrastructure for the main platform (DevOps-focused) · Oversee both B2C and B2B systems, taking ownership ...
-
Greater Tokyo Area 同程旅行 ¥900,000 - ¥1,200,000 per yearResponsible for expanding the company's local business cooperation opportunities in Japan, establishing good cooperative relationships with various merchants and service institutions, and providing strong support for the company's business development. · Responsible for expanding ...
-
Tokyo, Tokyo Malaysia Aviation Group ¥900,000 - ¥1,200,000 per yearDrive revenue performance across digital channels by planning, executing, and monitoring comprehensive marketing campaigns aligned with Commercial Strategic Pillars. · Bachelor's degree in marketing, Business Administration, or a related field. · At least 2 years of experience. · ...
-
E-Commerce Manager
2ヶ月前
Tokyo Emirates ¥900,000 - ¥1,200,000 per yearResponsible for Emirates E-Commerce and OTA revenue streams and activities in their respective Markets. Exploit the Internet as a sales, business development and customer interaction tool to reach the Commercial objectives set for the market. · In conjunction with the area/sales ...
-
Head of User Growth
2ヶ月前
Greater Tokyo Area 同程旅行 ¥8,000,000 - ¥20,000,000 per yearResponsible for formulating end-to-end user growth strategies and executing marketing promotions for the OTA platform. By leveraging integrated marketing, user operations, data-driven approaches, and other methods, the role aims to acquire new users, reactivate and retain existin ...
-
Greater Tokyo Area Hilton ¥400,000 - ¥800,000 per yearA Groups Tour Reservation Supervisor will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. · ...
-
Tokyo, Tokyo Asia ConciergeWe are looking for a Group and Event Coordinator to join our Groups & Events Department in Japan. The role involves designing and delivering exceptional experiences for high-end leisure groups and exclusive events. · Coordinate client itinerary bookings with guides, restaurants, ...
-
Tokyo Wipro ¥3,500,000 - ¥6,000,000 per yearThis role will be responsible for the oversight of our Order Management Operations, RDP Coordination, Sales Enablement Coordination, as well as order Order Performance Reporting and Resolution. · Third-Party Logistics Provider (3PL) and Order Management Operations · Coordinate an ...