At Destination Asia Japan, we are looking for an enthusiastic and dedicated Operations Coordinator to join our dynamic team in Tokyo. If you have a passion for travel operations, exceptional attention to detail, and thrive in a fast-paced, collaborative environment, we want to hear from you
As an Operations Coordinator, you will play a key role in ensuring that all services delivered exceed our clients' expectations. You will coordinate non-accommodation services, monitor the delivery of quality service, and ensure smooth operations for our diverse clientele.
Key Responsibilities:
- Service Coordination:
Plan and book all non-accommodation services (transfers, excursions, train tickets, and individual packages) to ensure seamless operations. - Quality Control:
Ensure that all services meet the quality and operations standards agreed with clients. - Supplier & Client Liaison:
Handle operations-related inquiries professionally, serving as the point of contact for both suppliers and clients. - Documentation Management:
Ensure all service requirements are accurately confirmed and recorded in the system (Travel Studio). Print necessary documents, prepare welcome packs, and confirm tickets for clients. - Operational Support:
Plan and assign drivers and tour guides for services, monitor office phone lines, and investigate any operational incidents or complaints. - Collaboration:
Work closely with reservations staff, Travel Planners, and suppliers to ensure all services are delivered in line with the company's SOPs. - Special Projects:
Assist with special projects and additional duties as assigned by your Line Manager.
Qualifications and Experience:
- Educational Background:
Bachelor's degree in Hospitality, Tourism, Business, or a related field. - Language Skills:
Proficiency in both written and spoken
Japanese and English
(additional languages are a plus). - Experience:
Minimum 1 year of experience in inbound DMC/tour operations or a related field (experience with Japan destinations is a plus).
Skills & Abilities:
- Strong organizational skills with an eye for detail.
- Ability to prioritize tasks effectively while managing multiple responsibilities.
- Excellent customer service focus and the ability to maintain professionalism under pressure.
- Good computer literacy, including MS Office and travel-related software such as Travel Studio.
- Flexibility to work occasional weekends and outside regular office hours when necessary.
Why Destination Asia Japan?
At Destination Asia Japan, we foster a diverse and inclusive workplace where everyone is valued for their unique contributions. We are committed to creating an environment where individuals from all backgrounds feel empowered to bring their authentic selves to work. We believe that embracing diversity leads to stronger ideas, greater innovation, and a better experience for our clients.
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