Role Summary
Provide onsite installation, servicing, programming, testing, and troubleshooting of PBX and VOIP systems. Deliver telephony solutions, support integrations, and ensure high-quality service at client locations.
Key Responsibilities
Install and support analog, digital, and IP voice systems including PBX, voicemail, call center, SIP/TDM trunking.
Troubleshoot voice, network, and trunking issues.
Perform MAC (moves, adds, changes) activities.
Prioritize daily work orders and coordinate with internal teams.
Complete documentation for billing, work progress, and SLAs.
Handle emergency service requests and ensure customer satisfaction.
Participate in project planning, training, and meetings.
Maintain tools, inventory, and follow safety/OSHA practices.
Requirements
Associate degree, technical certification, or equivalent experience.
4+ years' experience in voice technologies.
Basic IT/network knowledge; ability to work with Windows/Linux systems.
Strong troubleshooting, communication, and customer service skills.
Ability to read technical/architectural drawings.
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