Are you passionate about helping customers succeed with Microsoft 365?
Fluent in Japanese and ready to drive adoption of modern workplace solutions?
Keen to join a global leader in cloud and software services?
At
SoftwareOne
, we empower organizations to transform through technology. As a
Customer Success Manager
, you'll guide enterprise and SMB customers in Japan to maximize the value of Microsoft 365 solutions, ensuring seamless adoption and long-term success.
The Role
You will act as a trusted advisor, driving engagement and usage of Microsoft 365 Modern Work and Security solutions. Through onboarding, workshops, and business reviews, you'll help customers achieve their goals while identifying opportunities for optimization and growth.
Objectives
- Accelerate adoption of Microsoft 365 services for EA/CSP customers.
- Deliver onboarding sessions and regular business reviews.
- Identify up-sell and cross-sell opportunities in collaboration with Sales teams.
Key Responsibilities
- Advise customers on best practices for Microsoft 365 usage and security.
- Conduct onboarding sessions and workshops to improve engagement.
- Drive Monthly Active Usage and monitor performance metrics.
- Collaborate with Sales and Solution Sales teams to uncover growth opportunities.
- Analyze data and generate reports to identify optimization strategies.
What We Need to See from You
- Existing full-time work rights in Japan.
- Ability to commute to our Tokyo office (4 days onsite, 1 day remote).
- Full professional proficiency in Japanese and working proficiency in English (reading/writing essential).
- Relevant experience with M365/Azure solutions (e.g. Active Directory, SharePoint, Security, Productivity, AI).
- Strong communication and relationship management skills.
- Ability to analyze data and provide actionable insights.
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (Job-Specific per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
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