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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in business, advertising, sales, marketing, consulting, digital ads, media or similar field.
- Ability to communicate in English and Japanese fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience working with and communicating effectively with advertisers, agencies, or clients and influencing C-level stakeholders.
- Experience in advertising sales, media account management, and achieving goals to drive client growth.
- Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.
- Knowledge of Google Ads and traditional and online marketing strategy.
- Ability to strategically assess and solve client needs via sales techniques, including effective questioning, objection handling, and competitive selling.
- Ability to leverage data to uncover insights to support proposals and analyze impact.
About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.
Responsibilities
- Manage a portfolio of medium-sized businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement.
- Collaborate within the Sales team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
- Implement creative ways to improve customer relationships, tailor, and share performance-enhancing suggestions and promote other Google products.
- Identify key customer stakeholders, including C-level and business owners, to support customer business objectives and annual digital marketing plans. Assess and solve customer needs via various techniques.
- Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improved customer success.
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