Oversee the handling of customer escalations, ensuring timely and effective resolution of issue. Maintain clear and professional communication with customers during the escalation process, ensuring they are kept informed of progress and outcomes. · Manage and mentor the Escalatio ...

Oversee the handling of customer escalations, ensuring timely and effective resolution of issue. Maintain clear and professional communication with customers during the escalation process, ensuring they are kept informed of progress and outcomes. · Manage and mentor the Escalatio ...

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infu ...

Conducting RCA on the client escalations, connecting with customer for understanding concern and pacifying them, coordinating with RSA Network/ Operation/BD team and other stakeholders as and when required, coaching agents on areas of improvements, drive process improvement initi ...

The Customer Service Manager enables Aesop's delivery of exceptional customer service across our online platforms by building effective relationships at a market, Zone and global level and management of Aesop's in-house team. · Brand - Masters brand and category knowledge · Stays ...

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. · Bachelor's degree in Business, Finance, Technology, or equivalent · 8+ years' experience in technical support or relationship management · Excellent in both Japanese and English com ...

As a Technical Solutions Consultant within Visa's Risk & Identity Solutions team, you will play a critical role in delivering high quality support for clients utilizing the VCAS Platform, an ACS solution designed for issuers and processors. · Work with premium clients to address ...

The role of the Healthcare Coordinating Specialist (HCS) is to coordinate the medical appointments between medical providers and clients The HCS is responsible for overall case management and coordinating to ensure clients are sent to the right health care providers. · Manage all ...

As the Operations Manager in Japan, you will play a key role in ensuring the smooth daily operation of our EV charging services. · This role covers a wide range of responsibilities, from supporting local operational activities and managing reporting requirements for OEMs, headqua ...

Lead and help a team of client support consultants to manage their queue of support tickets; providing guidance on investigation, analysis and communication of customers' issues, implementing Support service best practices. · Lead and help a team of client support consultants to ...

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what m ...

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what m ...

Be an active contributor to the team, enabling customer growth by serving as the first point of contact for demand fulfillment topics within Infineon. Managing all demand fulfillment activities with customers end-to-end. Acting as the first point of contact for customers and mana ...

Experienced in Production Network Environment of an enterprise impacting 100+ users Handling Data Center Network Operations with Business & Mission Critical applications Handling escalated incidents or high critical tickets Predicting Risk/Impact and Participating in Major Change ...

Senior Strategic Account Manager for enterprise MSP accounts in Tokyo, requiring 6-10+ years of experience in MSP, RPO, VMS, or enterprise staffing, with bilingual proficiency in Japanese and strong business English. · ...

Experienced Network Data Admin with 5-8 years of experience in production network environments, handling data center network operations, and technical team lead and vendor management. · Handling escalated incidents or high critical tickets · Predicting Risk/Impact and Participati ...

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. If you want to make an impact on a global scale, come make a difference at Fiserv. · We are seeking a seasoned and strategic leader to spearhead the launch of c ...

We are seeking a Cloud Ops Engineer to join a growing team. In this role, you will be at the intersection of cloud development and operations, collaborating between teams to ensure optimal production and performance of cloud infrastructure. · Collaborate between development, supp ...

We're seeking a skilled IT Support Engineer (Level 2) to provide advanced technical support and ensure smooth IT operations at the site. · 3+ years of IT support experience (L2 or equivalent) · Strong knowledge of Windows OS, Active Directory, and Office 365 · Familiar with netwo ...

This role partners with cross-functional teams driving the launch of the J30 greenfield logistics facility. The ideal candidate brings hands-on experience leading User Acceptance Testing (UAT) and designing and executing Week In the Life (WIL) simulations—real-world operational r ...

Join a leading SaaS company as their first Japan-based Technical Account Manager. This role is perfect for a passionate professional eager to enable enterprise success through technical expertise. · Be the primary technical advisor for enterprise clients, ensuring successful use ...