CRIF JAPAN OPEN POSITION:
CUSTOMER SUPPORT
JOB DESCRIPTION
CUSTOMER SUPPORT
- Full-time
Location:
Tokyo, Japan
COMPANY DESCRIPTION
CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics.
Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.
Headquartered in Itay with more than 6,000 professionals worldwide, we operate in 37 countries across four continents.We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.
JOB DESCRIPTION
The Customer Support Associate will provide high-quality service to CRIF Japan's clients while supporting daily operations through administrative, financial, and HR coordination tasks.
Key Responsibilities
Client Support & Communication
- Prepare and share the monthly sales summary with all CRIF Japan team members.
- Check the outstanding accounts receivable list from the Finance team and follow up on invoice data.
- Send reminder emails to clients regarding overdue payments.
- Support invoicing related to office supplies, vendor costs, and marketing/administrative expenses.
- Manage postal deliveries and receipts.
- File new contract documents and maintain the contract register.
o Expense reimbursements.
o Vendor payments.
o Marketing, sales, and administrative invoices.
Submit leave reports to HR.
- Assist with HR-related requests.
- Follow up on tax, social insurance, and other insurance requirements, including preparing and issuing certifications or documents.
- Handle general office administration and logistics.
- IT coordination for any related IT issues within the office.
- Provide support for local requirements, such as communication with landlords and preparation of official documents for municipalities.
- Assist managing director with other tasks as needed.
- Bachelor's degree or equivalent experience in Administration, Business, or related field.
- Experience in customer support, administration, or office coordination (experience in Japan preferred).
- Strong communication skills in Japanese and English (written and spoken).
- Proficiency in MS Office (Excel, Word, Outlook).
- Detail-oriented, organized, and able to multitask effectively.
- Knowledge of Japanese taxation/social insurance procedures is an advantage.
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