Global Fulfillment Center Quality Manager

1ヶ月前

Tokyo Thales Full time
Location: TOKYO M SN, JapanThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales Japan has been present in Japan for more than 40 years and has been responsible for expanding our business as well as supporting the local users. Thales objectives are to be an active and recognised partner for the development of infrastructure in Japan and to cooperate with Japanese companies in the export market for defence, transportation, aerospace, space and security.

Position Summary

Global Responsibility: We're seeking a proactive and skilled individual to join our team as a Global Fulfillment Center Quality Assurance Manager. In this day-to-day autonomous role, you'll oversee quality-related activities across our fulfillment centers globally. This includes monitoring and tracking all quality-related tasks for Thales CPL products fulfilled at regional fulfillment centers worldwide, including centers in Japan, The Netherlands, India, and Brazil. You'll lead fulfillment service supplier QA teams and remote fulfillment center staff on quality-related matters. Additionally, you'll identify opportunities for continuous improvements aimed at enhancing order fulfillment efficiency, accuracy, and customer satisfaction. As the fulfillment quality point of contact for all Thales CPL employees, you'll take ownership of investigating and addressing quality concerns.

Local Site-Level Activity: In addition to your global responsibilities, you'll also play a crucial role in coordinating production technical support for our fulfillment center in Hachioji, Japan. This will involve performing onsite inspections to ensure compliance with the Thales CPL Workmanship Standard and other regulations. Act as a local agent for our remote Operations Engineering team, providing technical support, and training on printers, workstations, and production equipment and procedures at the local site. Your role will also encompass acting as the local coordinator for IT issues related to workstations in a production environment and coordinating resolution of engineering issues for all production order fulfillment. Furthermore, for time to time you will respond to surveys requests and failure analysis reports from customers in Japan and attend customer review meetings as the Quality representative.

Other Responsibilities: Beyond your global and local site-level activities, you'll support the New Product Introduction (NPI) process for worldwide fulfillment centers. You'll serve as the lead for the regional Fulfillment Center MRB (Material Review Board) and CMB (Change Management Board). Additionally, you'll perform the role of customer complaint treatment leader for assigned customer complaints, leading 8D investigations and preparing customer-facing reports and presentations. You'll also manage PowerBI reports and provide operational support across various projects and initiatives. This role requires strong diligence, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

Essential Functions / Key Areas of Responsibility

  • Work closely with the product QA Managers responsible for Quality & Customer Satisfaction (QCS) and represent the QCS priorities for worldwide order fulfillment operations.
  • Performs onsite QA inspection as needed.
  • Supports quality issue investigations for worldwide order fulfillment centers.
  • Generate/translate failure analysis reports for customers in Japan.
  • Supports inquiry, survey, and specification report request from customers in Japan.
  • Coordinating weekly meetings with Thales CPL Operations teams on MRB, CMB and continuous Improvement project activity
  • Provides onsite technical support (Printer, workstation, tool, and equipment) working with WPS/OE e.g., Upgrades, validation of software modules as well as ensure the products are configured according to new product initiatives in CPL.
  • Acts as the local coordinator of IT issue related to the workstations in production.
  • Coordinates engineering issues, trainings and communications related to all production procedures.
  • Troubleshoots applications, workflows, scripts, and equipment.
  • Other duties as assigned.

    • Minimum Requirements: Skills, Experience & Education

    Education

  • BS in a technical field (Electronics Engineering, Computer Science, Information Services), or equivalent work experience in a related field, is required.

    • Experience

  • 7+ years of experience in supporting production and or order fulfillment processes and/or customer deliveries.
  • Experience in clearly defining functional requirements and collaborating with remote teams to develop a solution that meets these requirements.
  • Exposure to Operational process flows from concept to delivery in a hardware/software/cloud environment.
  • Experience working with complex technical solutions in the information security field is a plus.
  • Exposure to Incident management and Problem Management is a plus.

    • Skills

    General

  • Proficient in both English and Japanese for effective communication with international teams and local customers
  • A passion for efficiency, standardization, and automation.
  • Ability to listen to business requirements and translate them into appropriate technical solutions.
  • Willingness to work in a "direct" manner both independently and with international teams.
  • Ability to work in a demanding environment with changing priorities.
  • Action-oriented individual who demonstrates initiative and a proactive mindset.
  • Creative and resourceful to identify improved ways of doing things.
  • Open and willing to accepting innovative ideas.
  • Basic knowledge of revision and version control principles/tools.
  • SPC and AQL sampling levels.
  • 8D problem solving methodology.
  • Design and Process FMEA leadership.
  • Collaborator; expected to be approachable and cooperative in nature.
  • Comfortable with being an SME who can provide internal training materials and lead training sessions.
  • Flexibility to work across multiple time zones for a global organization when needed.

    • Technical

  • Demonstrated experience with client/server applications, computer systems, protocols, and ports.
  • Good exposure to equipment setup, maintenance and setting up processes and procedures.
  • Good analytical abilities and critical thinking skills.
  • Comfortable with setting up computers, software upgrades and drivers' installations.

    • Preferred Qualifications

  • Lean manufacturing and six sigma certifications
  • Experience with Product Data Management system, preferable Windchill.

    • Physical Demands

  • High stress during tight deadlines. Extensive computer work
  • Lifting and inspecting boxed equipment weighing up to 20kg
    • At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

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