【JOB SUMMARY】
※This position requires business-level proficiency in both Japanese and English.
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
【Education and Experience】
• High school diploma or GED; 2 years' experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• Must have minimum of 5 years of experience as housekeeping manager.
【CORE WORK ACTIVITIES】
■Managing Housekeeping Operations
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
■Managing Departmental Costs
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
■Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
■Conducting Human Resources Activities
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
-
Chūō Marriott Full timeThis position requires business-level proficiency in both Japanese and English. Responsible for daily shift operations of Housekeeping, Recreation/Health Club and Laundry Directs employees to ensure property guestrooms are clean. · Ensures guest room status is communicated to Fro ...
-
Tokyo, Tokyo Bvlgari Hotels & ResortsThis position requires business-level proficiency in both Japanese and English. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employe ...
-
Tokyo, Tokyo Bvlgari Hotels & ResortsThis position requires business-level proficiency in both Japanese and English. · Responsible for supervising housekeepers ...
-
Tokyo, Japan Marriott Hotels Resorts ￥1,243,000 - ￥1,870,000 per yearThis position requires business-level proficiency in both Japanese and English. Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employe ...
-
Tokyo Soho House & Co+ Job summary: To assist the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department by coordinating daily operational activities + + Responsibilities: · Ensure full knowledge of role and responsibilities · Implement company standards throughout the hous ...
-
.png?1714733948)
Housekeeping Manager
1週間前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House. · ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThis role involves maintaining cleanliness standards within Soho House while leading a team to meet member guest expectations. · To oversee cleanliness levels are maintained throughout the Housekeeping Department. · To manage the hotel uniforms implementation process ensuring con ...
-
Tokyo Specialized Group ￥4,500,000 - ￥12,000,000 per year+p>Job summary · Our client seeks a Hotel Operations Director to oversee daily operations across multiple departments. · + Oversee daily hotel operations across multiple departments · ...
-
Tokyo Mandarin OrientalMandarin Oriental Tokyo seeks Guest Experience Coordinator for its Rooms Division team. · The successful candidate will support company philosophy through daily use of Pillars of Legendary Quality Experiences to ensure Guest Satisfaction. · Responsible for grooming and appearance ...
-
Quality Manager
1ヶ月前
Tokyo Hilton ￥3,600,000 - ￥5,400,000 per yearThe Quality Manager oversees and directs all aspects of the hotel's operational departments which include the Front Desk Service Food & Beverage Kitchen Housekeeping Engineering Security Fitness Centre and other relevant departments. ...
-
Chūō Marriott Full timeThe Guest Experience Manager plays a vital role in delivering highly personalized service that distinguishes Bulgari Hotel from any other. · ...
-
Tokyo Richemont ￥2,000,000 - ￥2,800,000 per yearCreate memorable experiences for employees visitors and partners following service excellence in all our offices manufactures customer services and logistic platforms for all our Maisons. · ...
-
Tokyo Richemont Full time￥1,724,000 - ￥1,920,000 per yearCreate memorable experiences for employees, visitors and partners following a service excellence in all our offices, manufactures, customer services and logistic platforms for all our Maisons. Focus on people's well-being while on our premises. · ...
-
Tokyo Mandarin Oriental ￥1,300,000 - ￥1,700,000 per yearMandarin Oriental is looking for an Assistant Guest Experience Manager to join our Guest Experience team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?The As ...
-
Tokyo HiltonThe Restaurant Manager is responsible for the strategic management of the restaurant in line with prescribed Hilton policies and procedures. They will maintain a high customer service focus and take personal responsibility for resolving issues. · ...
-
Tokyo Hill's Pet NutritionThe Workplace and Collaboration Services (W&CS) Engineer will be responsible for coordinating critical support to business teams managing local projects developing partnerships with business users partnering Regional Infrastructure Manager in Mumbai. · ...
-
〒- 東京都 中央区, Marriott InternationalThe Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes Bulgari Hotel from any other. · ...
-
Tokyo Sprinklr ￥6,000,000 - ￥10,000,000 per yearThe Lead Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases. · ...
-
Tokyo Mandarin Oriental ￥400,000 - ￥1,200,000 per yearMandarin Oriental, Tokyo is looking for an Assistant Guest Experience Manager to join our Guest Experience team. · ...
-
Japan ColgateThe Workplace and Collaboration Services (W&CS) Engineer will be responsible for coordinating and managing critical support to business teams. The role involves planning and coordination for local projects, developing and maintaining partnerships with business users, partnering w ...
-
Tokyo Prefecture, Japan Soho House & Co.· To assist the Executive · Hauskeeper/Housekeeping Manager in running the Hauskeit department by being in charge and coordinating daily operational activities and liaising with Agency Supervisors · Main Duties include:To ensure full knowledge of role and responsibilities. · To ...
