■業務内容
・アカウントマネジメント
- 顧客アカウントの管理および顧客のニーズの把握
- 顧客との定期的なコミュニケーションと関係構築
- 顧客満足度の向上を目指すための戦略の策定
・カスタマーサービスの運用:
- 導入現場からの質問、不具合報告の受付・解決のためのフローの設定と運用
- 問題の重要度に応じた、適切なステークホルダーへのエスカレーション
・データ分析の活用
- 運用プロセスの効率化を図るために、データ分析ツールを活用した課題の特定と改善策の提案
- 運用データの収集・分析・レポート作成を行い、運用効率の向上を図る
■
求められる経験・スキル
・大学卒業以上の学歴
・ビジネスレベルの日本語、英語。(ネイティブである必要はありません)
・カスタマーサポートの運営、データ分析等に関連する職務の経験
・問題解決能力と分析能力
・優れたコミュニケーションスキルとチームプレイ能力
・SQL等のデータ分析ツールの使用経験とデータドリブンなアプローチの理解
■業種
重電・産業用電気機器
■想定年収
750万円 ~ 1,200万円
■JOB ID: VAC-271279
*求人エントリーの際は上記の「応募」ボタンをクリックし必要事項を入力の上、ご応募ください。
*大変恐縮ながら、日本国内での就労許可をお持ちの方、かつ日本語が流暢な方を対象としております。ご理解賜りますようお願い申し上げます。
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