**Event Services Manager Summary**: Direct and motivate team to provide exceptional customer service and execute events with precision and attention to detail.
Directs and motivates team to provide consistent, high-quality service while personally assisting in the physical setup of function rooms. Develops and directs team to meet event requirements and standards. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities, including asset protection.
**Key Responsibilities**
- Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
- Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.
- Manages departmental inventories and assets, including par levels and maintenance of equipment.
- Projects supply needs for the department.
- Conducts function room inspections prior to each function to ensure the room is set according to specifications.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Coordinates routine maintenance to ensure a quality meeting facility.
- Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
- Reviews the Diary weekly to ensure space maximization.
- Ensures function rooms are set according to event documentation.
**Providing Exceptional Customer Service**
- Makes presence known to customer at all times.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
**Conducting Human Resources Activities**
- Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
- Ensures employees understand expectations and parameters.
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Conducts monthly department meetings with Event Service staff.
- Schedules employees to ensure shift coverage and meet business demands and productivity goals.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Minato Marriott International Full timeJOB SUMMARY · Directs and motivates team while personally assisting in the physical set up of the function rooms (., tables, chairs, dance floors, podiums, and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality ser ...
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