THE PURPOSE OF THIS JOB
This role is to plan and oversee the execution of the flagship store (FSS) business nationwide by providing superior consumer experience and implement brand initiatives to enhance brand equity in Japan. This role is responsible for supporting commercial, consumer engagement, and financial operations within FSS ecosystem. In addition, the role is to maintain and further develop indelible service with line manager for IQOS users (LAU) & combustible smokers (LAS) with cross functional teams for NPS and conversion KPIs.
ACCOUNTABILITY
- Support to build strategy and annual plan based on the KPIs, and conduct monthly planning by monitoring and analyzing sales data & consumer insights
- Execute FSS's operational and commercial activities to enhance quantity & quality of in-store experience continuously while mentoring and coaching the brand retail executives and 3rd party operators
- Collaborate with cross functional teams (Marketing, Consumer Experience, Supply Chain, Digital/IT, and Customer Service) to ensure the quality of execution and customer satisfaction.
- Collaborate with Global Retail Team to develop efficient in store operations and to maximize the business results.
- Manage the Brand Retail executives to deliver their goals, while also driving the store staff's eNPS with collaboration from 3rd parties, Area Managers, and Store Managers
- Support and execute required financial transaction for sales and FSS operation activities.
REQUIREMENTS
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