By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.

Job Description

The Security Compliance Team at Zendesk supports the business by maturing, growing, and maintaining its compliance with security and privacy certifications for its products. Our mission is to strengthen Zendesk's security posture and empower our business partners to incorporate security when designing and implementing processes and controls.

The team is seeking an experienced Security Compliance Lead with a strong compliance background and experience understanding various gaps and risks with using cloud technologies. The ideal candidate will have a self-starter work ethic, the ability to build strong cross-functionality relationships across multiple time zones, and an aptitude for learning new terminology and technologies quickly. The candidate will also have experience creating and evaluating the design of security controls, and assessing control operating efficiency. This position is specifically focused towards achieving and supporting the Information System Security Management and Assessment Program (ISMAP) government certification for the Japanese Market.

What you get to do every single day:

• Improve the maturity of Zendesk's Security Compliance program, with a focus on ISMAP and other APAC regional compliance programs, by identifying and articulating risks, and designing effective controls to mitigate them
• Act as the liaison with external auditors and government agencies as applicable for ISMAP audit and certification of Zendesk Customer Service Platform
• Plan and perform internal assessments to validate control design and efficiency to sustain compliance
• Respond to customer / prospects questions on regional compliance program roadmap and posture
• Consult and align with key control owners including Legal, Product and Engineering teams to nurture positive relationships

What you bring to the role:

• Familiar with compliance frameworks: SOC 2, PCI, FedRAMP and ISO 27001, 27018 and 27701
• Proven ability (minimum 5 years experience) in IT audit, information security, risk management, compliance or other related fields.
• Language Proficiency: fluent in reading and writing Japanese and English
• Excellent written and verbal communication skills, with good social skills and tact in all interactions to influence clear decision-making
• Ability to understand business and technical requirements, collect and summarise key points, and communicate them at levels appropriate to your audience to ensure constant alignment
• Ability to collaborate with geographically distributed teams across multiple technical areas
• Good technical understanding of cloud security and controls, including those related to endpoint, database, network and application security
• Self starter and intrinsically motivated to handle various tasks concurrently with a history of successful project execution
• A positive attitude and sense of humor; a desire to learn quickly in a dynamic environment and grow with the team

Nice to haves:

• Knowledge of ISMAP compliance framework and experience leading all audit related activities towards successful certification
• Experience in a large consulting / audit firm or internal audit department
• Security certifications such as CISA, CISM, CISSP, AWS Certified Security / Cloud Practitioner or similar
• Experience auditing cloud environments within AWS and GCP

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.