教育・福祉・介護領域のSaaSプロダクト群の「カスタマーサクセス」部門を管轄するマネージャーポジションの募集です
メディア&ソリューション事業におけるカスタマーサクセス部門でのマネージャーポジションにて、CSスタッフのマネジメントに加え、CSの効率化・改善を目的とした事業推進をお願いいたします。
・サービス利用中の顧客へのオンボーディングサポート(アウトバウンド)
・契約サービスの活用提案
・サービス活用度の改善
・解約申告率の改善に向けた施策立案/実行/検証
・開発チームや営業チームへのフィードバック
・担当チームマネジメント
※時期により、コールセンターへのフォロー業務が発生する可能性があります。
【求める人材】
■求めるスキル・経験【必須】
・カスタマーサクセス部門、ないしはBtoB無形商材(SaaSでなくとも可)の営業組織におけるチームでのマネジメント経験
■求めるマインド【必須】
・将来的に業績創造ができる、営業や開発等を巻き込みながら事業を推進できる方
・より良いサービス改善に向けて、開発部門とのミーティングにも参加し、積極的な提案をおこなっていただける方
・顧客の不安を誰よりも理解し、寄り添う立場でありながらも、ホスピタリティだけで留まらないロジカルさを持てる方
・自身の役割を飛び越えて全体を俯瞰し、事業貢献や売り上げに対しても感度がある方
【給与】
600万円~900万円
【勤務地】
<本社>東京都目黒区上目黒2-1-1 中目黒GTタワー15/16/20F
【勤務時間】
9:00~18:00
【雇用・契約形態】
【待遇・福利厚生】
※詳細はコンサルタントへご確認ください。
【休日・休暇】
完全週休2日制、祝、年次有給休暇、夏季休暇、年末始休暇、特別休暇(配偶者出産休暇等)、出産・育児休暇、GW、介護休暇、看護休暇、ライフサポート休暇
※事業部により異なります。
※ライフサポート休暇(有給・無給)
└ 使用用途を問わない休暇を有給休暇とは別に、有給:年間最大7日付与、無給:年度につき5日付与
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