Summary
Position Summary
The Front Office Manager holds a key leadership position within the Rooms Division and oversees the overall management, strategic planning, and operational excellence of Front Office, Front Services, and Grand Club operations.
Managing a diverse team of around 50 staff members, the Front Office Manager ensures the highest levels of guest satisfaction, operational efficiency, and brand compliance in one of Tokyo ' s most vibrant and international locations.
This role requires an experienced hospitality professional with a strong leadership presence, excellent interpersonal skills, and the ability to confidently engage with a global clientele.
The position is best suited for an experienced Front Office leader and is not intended for first-time Front Office Managers.
Key Responsibilities
l Provide strategic and operational leadership for Front Office, Front Services, and Grand Club, ensuring seamless operations and full compliance with Hyatt International Brand Standards.
l Deliver exceptional guest experiences by maintaining a strong presence in guest areas and proactively engaging with VIP, long-stay, and international guests in a highly social, luxury environment.
l Oversee all pre-arrival and arrival planning, including VIP room blocking, special arrangements, amenities, and close coordination with Housekeeping and related departments.
Qualifications
l Proven experience as a Front Office Manager or in a similar senior leadership role within an international luxury hotel setting; candidates applying for this position must have prior FOM experience, as first-time FOM applicants are not suitable.
l Proven ability to effectively lead large teams (40 – 50+ associates) across multiple operational areas, demonstrating strong leadership presence and excellent people management skills.
l Strong operational, organizational, and decision-making skills, with a broad perspective and a refined hospitality mindset.
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