Tokyo (株)三菱UFJ銀行 ¥6,000,000 - ¥13,000,000
【仕事内容】

■業務内容

・コンタクトセンター領域を中心に、行内各部署を回り、DXを活用した課題解消や社内効率化を提案・推進(※)

・各施策の立上から開発工程前までのプロジェクト管理、開発側へのシステム要件の引渡しや、新業務導入を所管部と協働で主導

※想定される内容

・応対品質向上・生産性向上に向けた施策の立案、実行、検証

・生成AI・チャットボット等を活用した新規サービスの企画立案、実行、検証

・お客さまの自己解決率向上に向けたソリューション導入とPDCAサイクルの構築 等

■主な役割:

・プロジェクトマネージャー(PM):マネージメントの方針に基づき、実務レベルでのロードマップを描き、実行計画を策定し、その実行を主導

・ビジネスアナリスト(BA):要件定義や事務・システム設計を主導(特定のソリューションについて、開発標準や管理方針の策定や実装を担うケースもある)

・データ分析:受電データ等を分析し、業務改善施策の立案・推進

■魅力とキャリアパス:

・日本有数の規模を誇る三菱UFJ銀行のコンタクトセンター(問い合わせ約500万件/年、オペレーター・管理者含...

【求める人材】

【必須】

■コンタクトセンター、コールセンターのDX推進の経験

【歓迎】

・コンサルティングスキル(データ分析、要件定義)

・プロジェクトマネジメント経験

・コールセンター業務経験

・生成AIソリューションの導入経験

【給与】

600万円~1300万円

※ご経験に応じて要相談致します。

【勤務地】

東京都

【勤務時間】

08:40~17:10

【雇用・契約形態】

【待遇・福利厚生】

■健康保険■厚生年金保険■雇用保険■労災保険■通勤手当■残業代全額支給■寮、社宅補助、住宅手当(※世帯状況に応じて条件が変わります)

【休日・休暇】

■原則完全週休2日制(土・日)■暑中休暇■年末年始休暇■有給休暇 ■産前産後休暇■育児休業■看護休暇
Show more Show less

  • Tokyo (株)三菱UFJ銀行 ¥6,000,000 - ¥13,000,000

    コンタクトセンター領域を中心に、行内各部署を回り、DXを活用した課題解消や社内効率化を提案・推進 · 応対品質向上・生産性向上に向けた施策の立案、実行、検証 · 生成AI・チャットボット等を活用した新規サービスの企画立案、実行、検証 · お客さまの自己解決率向上に向けたソリューション導入とPDCAサイクルの構築 等 · ...


  • Tokyo パナソニック インダストリー ¥10,500,000 - ¥16,500,000

    パナソニック コネクトはグループ内において、B2Bソリューション事業の中核を担っています。IT・デジタル推進本部ではIT・デジタルと人の力で、同社内のデジタル改革を牽引する組織です。その推進にあたり、専門性を高めた戦略企画・SI・開発標準化・サービスデリバリーといった機能別組織を構成しており、各機能別組織が連携したプロジェクト並行推進を可能とした中で、全体最適視点でのデジタル改革を実現していきます。 ...


  • Tokyo パナソニック インダストリー ¥10,500,000 - ¥16,500,000

    CIOとともに以下の業務を推進 · 全社DX推進、全社最適な標準化による業務プロセス改革の計画の策定、実行、モニタリング · ※勤務地は東京・大阪いずれかとなります。ご希望を考慮し内定時に決定致します。 · ...


  • Japan SAP

    We help the world run better at SAP by enabling you to bring out your best in a collaborative team environment with strong focus on learning and development. · Service Delivery本部に所属し、SAP Concur製品の導入および活用支援を行うチームの一員として、企業の業務改革・効率化を支援するプロジェクトに携わっていただきます。 · ...


  • Japan SAP ¥2,500,000 - ¥5,000,000 per year

    We help the world run better · At SAP, · we enable you to bring out your best.We focus every day on building · the foundation for tomorrow, · and creating a workplace that embraces differences, · values flexibility, · and is aligned to our purpose-driven · and future-focused wor ...


  • Tokyo Capgemini Invent ¥1,000,000 - ¥2,000,000 per year

    We are seeking a Strategy & Business Consulting expert to join our team at Capgemini Invent. As a key member of our consulting team, you will be responsible for delivering, transforming, and managing digital operations, business processes, and enterprise solutions for greater agi ...


  • Tokyo Capgemini Full time$120,000 - $180,000 per year

    As a Strategy & Business Consulting expert, your mission is to invent the future of digital transformations: deliver, transform, and manage digital operations, business processes, and enterprise solutions for greater agility and operational efficiency for our clients. · ...


  • Tokyo KPMGジャパン/KPMG Japan ¥5,000,000 - ¥20,000,000 per year

    The Tax Reimagined team at KPMG focuses on transforming the tax function by leveraging cutting-edge technology, · innovative processes, · and comprehensive strategies.Our team redefines · the way tax departments operate, · ensuring efficiency, · ...


  • Tokyo パーソルキャリア株式会社 BRS

    The Chief Data Officer will lead the company's data strategy, establishing a data-driven approach to business growth. · We are looking for an experienced leader who can drive our data transformation initiatives, · developing new business value creation models through enterprise-w ...


  • Tokyo (株)三菱UFJ銀行 ¥6,000,000 - ¥13,000,000

    · コンタクトセンターdx戦略企画推進 · 年収 600 ~ 3000 万円 · 誈料は六こ :<) ( 請0 ) · ...

  • New Business

    3週間前


    Tokyo Manulife Full time¥4,500,000 - ¥7,000,000 per year

    We seek a New Business & Claims Taskforce Staff or Assistant Manager who can help create value by resolving significant issues and providing innovative solutions. · We prioritize teamwork and want someone who takes initiative as well as being agile-minded with an open outlook. ...


  • Tokyo Pfizer ¥5,000,000 - ¥10,000,000 per year

    Pfizer Oncology Division serves as a growth driver for Pfizer's business, contributing to improving the lives and treatment outcomes of many cancer patients through innovative medicines. · Develop brand plan and drive execution in collaboration with internal and external stakehol ...


  • Tokyo Pfizer Full time¥4,000,000 - ¥8,000,000 per year

    Pfizer Oncology Division serves as a growth driver for Pfizer's business, contributing to improving the lives and treatment outcomes of many cancer patients through innovative medicines. In the hematologic malignancies, continued growth is expected—including a robust pipeline—sta ...

  • New Business

    2ヶ月前


    Tokyo Manulife ¥9,000,000 - ¥12,000,000 per year

    We are seeking a Business Agent Support Desk Staff to join our team. The successful candidate will be responsible for analyzing and improving business processes, extracting and designing solutions, collaborating with various departments, and supporting new initiatives. The ideal ...


  • Tokyo W3Global ¥4,000,000 - ¥10,000,000 per year

    Business consultant responsible for consulting and execution support for clients in areas such as business expansion, profit improvement, problem-solving, process and IT optimization, and ecosystem development. · Experience in one or more of the following at a listed or large man ...


  • Tokyo Autodesk ¥1,500,000 - ¥2,000,000 per year

    Autodesk is a leading global technology company that creates software products and services for the architecture, engineering, construction, manufacturing, automotive, media and entertainment industries. As we expand our Enterprise Customer Success operations in Asia Pacific, we ...

  • New Business

    2ヶ月前


    Tokyo Manulife Full time¥4,000,000 - ¥8,000,000 per year

    Manulife is seeking a New Business & Claims Taskforce Staff or Assistant Manager to join their team. The ideal candidate will have experience in insurance industry, business improvement, and project management. They will be responsible for analyzing and improving business process ...

  • JPN, Project Leader

    2週間前


    Tokyo Boston Consulting Group (BCG) ¥2,000,000 - ¥2,800,000 per year

    We are looking for a Project Leader to join our team in Tokyo. · The successful candidate will have experience as a senior manager with at least 3 years of experience in a consulting role. · ...


  • Tokyo Salesforce ¥5,000,000 - ¥10,000,000 per year

    Lead/Principal Business Consultant at Salesforce in Tokyo, JP. The role involves working with clients to understand their business challenges and develop solutions using Salesforce products. The ideal candidate will have experience in business consulting, salesforce implementatio ...


  • Tokyo Autodesk Full time¥120,000 - ¥360,000 per year

    Autodesk is a leading global technology company that creates software products and services for the architecture, engineering, construction, manufacturing, automotive, media and entertainment industries. As we expand our Enterprise Customer Success operations in Asia Pacific, we ...


  • Tokyo Salesforce Full time¥1,800,000 - ¥2,500,000 per year

    Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. · 当チームは、プリセールス活動の一環として、顧客に於ける変革テーマ実現・推進のための支援を営業やソリューション(SE)のアカウントチームと一体となり、ビジネス視点で商談の ...