Tokyo (株)三菱UFJ銀行 ¥6,000,000 - ¥13,000,000
【仕事内容】

■業務内容

・コンタクトセンター領域を中心に、行内各部署を回り、DXを活用した課題解消や社内効率化を提案・推進(※)

・各施策の立上から開発工程前までのプロジェクト管理、開発側へのシステム要件の引渡しや、新業務導入を所管部と協働で主導

※想定される内容

・応対品質向上・生産性向上に向けた施策の立案、実行、検証

・生成AI・チャットボット等を活用した新規サービスの企画立案、実行、検証

・お客さまの自己解決率向上に向けたソリューション導入とPDCAサイクルの構築 等

■主な役割:

・プロジェクトマネージャー(PM):マネージメントの方針に基づき、実務レベルでのロードマップを描き、実行計画を策定し、その実行を主導

・ビジネスアナリスト(BA):要件定義や事務・システム設計を主導(特定のソリューションについて、開発標準や管理方針の策定や実装を担うケースもある)

・データ分析:受電データ等を分析し、業務改善施策の立案・推進

■魅力とキャリアパス:

・日本有数の規模を誇る三菱UFJ銀行のコンタクトセンター(問い合わせ約500万件/年、オペレーター・管理者含...

【求める人材】

【必須】

■コンタクトセンター、コールセンターのDX推進の経験

【歓迎】

・コンサルティングスキル(データ分析、要件定義)

・プロジェクトマネジメント経験

・コールセンター業務経験

・生成AIソリューションの導入経験

【給与】

600万円~1300万円

※ご経験に応じて要相談致します。

【勤務地】

東京都

【勤務時間】

08:40~17:10

【雇用・契約形態】

【待遇・福利厚生】

■健康保険■厚生年金保険■雇用保険■労災保険■通勤手当■残業代全額支給■寮、社宅補助、住宅手当(※世帯状況に応じて条件が変わります)

【休日・休暇】

■原則完全週休2日制(土・日)■暑中休暇■年末年始休暇■有給休暇 ■産前産後休暇■育児休業■看護休暇
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