Technician Troubleshooter

4日前

Tokyo Siemens Gamesa Full time

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.

Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
* Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
* Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
* Adheres to defined processes and applicable regulations.

Role & Responsibilities

  • Trouble shoot onsite, analyze and solve the problems independently and efficiently
  • Lead large component exchange work together with LC team
  • Adheres to SGRE's policies and procedures ensuring safe and profitable project
  • Work with L1 and L2 Engineering teams for technical support
  • Leading Safety/Quality culture to the other technician
  • Prepare plan of the work and assign tasks to a technician
  • Assure the site level team is working safely performing the work according to the work instructions and working efficiently
  • Site level communication with the customer
  • Assure timely submittal of all required documentation
  • Ability to work a flexible work schedule is required
  • Reporting to the customer and internal requirement
  • Manage technician in terms of performance, grievances, well-being and motivation
  • Ensure to educate and train the other technician who becomes a trouble shooter in 2 years
  • Support in generating Aftermarket sales prospects for pre-defined service offers and contributes to planning activity

    • 風力発電所アフターマーケット技術員募集
    トラブルシュート技術員

    概要:
    - SGRE製の風車が設置されているメーカー保証外風力発電所での作業対応。
    東京を拠点に公共交通機関やレンタカーで全国にある現場へ移動し、作業実施。
    - その他必要時に、保証内の風力発電所の作業等対応。
    - 需要がある場合、海外での現場作業対応。

    募集背景:
    - 保証外の発電所(アフターマーケット)のお客様対応強化・新規需要開拓のため、新しいチームが立ち上げられたことによる技術員募集。

    チーム目標:
    - お客様の要望に迅速にかつ柔軟に対応し、顧客満足度を向上させて継続的に受注できること
    - 日本だけでなく、アジア全体のアフターマーケットの売上向上に貢献

    求める人物像:
    - 新しく創設されたチームのスタートアップメンバーとして、様々な状況にチームと一緒にチャレンジしていきたい方
    (少人数のチームなので、各メンバーが様々な役割を横断して担当する場合があると想定)
    - リーダーシップがあり、チームをまとめて作業遂行
    - 人材教育に興味がある方
    - 困難にぶつかった時も、乗り越えられるやる気と忍耐力、状況に応じて対応できる柔軟性がある方歓迎
    - 英語でのコミュニケーションや外国人との協業が苦ではない方

    仕事内容:
    - 技術員と共に現場に向かい、不具合の問題解決やその他風車関連作業対応 (2人1組)
    - 社内安全と品質ルールを順守、また現場のルールに従い作業遂行
    - 新人またはその他の技術員の知識・能力の向上のさせ、トラブルシューターとして教育・育成する
    - 作成する作業報告書のサポートや、社内で必要とされるレポートの作成
    - 社内テクニカルチーム(海外)・技術員と共に作業内容の確認・調整
    - メインコンポーネント(大型部品)の交換作業実施または専門チームとの協業
    - スペアパーツ販売におけるパーツ情報の社内確認サポート等(バックオフィスサポート)
    - その他アフターマーケット売上向上に関する業務サポート

    勤務時間:
    8:00-17:00(業務内容・状況により都度変更あり)

    勤務地:日本全国または海外の風力発電所、東京オフィス(必要時)

    応募条件:
    - 業界・技術員経験者または電気・機械の知識が十分にあり、風車のトラブルシュートが可能
    - 出張型(プロジェクトベース)技術員のため、常に柔軟な働き方が可能なこと
    - 居住地は東京都の羽田空港から50km圏内(応相談)で、公共交通機関(ローカル線)を使用して1時間30分程度で移動可能な場所
    ただし、事業の状況により将来転居を伴う移動の可能性あり
    - 東京オフィスに来る必要がある場合に、公共交通機関(ローカル線)を使用し通勤できること
    - ITスキル(ワード・エクセル・Webシステム等)
    - 普通自動車免許

    歓迎要件:
    - スタートアップチームに興味がある方
    - 外国人を含むチームで英語での業務遂行、コミュニケーション能力を成長させたい方
    - 現場(風力発電以外も含む)技術員の
    - 人材育成に興味がある方
    - 中型・大型自動車免許等

    キャリア:
    - 未経験者・経験者問わず、入社後すぐに必要な資格取得やトレーニング実施
    - 必要資格取得後、弊社風車を基本から学んでいただくため、国内外での研修を予定
    - お客様からの作業内容に応じて、必要な資格・トレーニングを随時実施
    *その他様々なキャリアの方向性の検討可能

    ■その他条件は、現在所属している技術員と同等
    ■給与について、経験やスキルを考慮
    基本的には現在の陸上風車(Onshore),洋上風車(Offshore) 担当技術員と同等

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