The Offer

• Join a well known brand within IT Infrastructure / Blockchain / Cloud Computing
• Excellent career development opportunities
• Leadership Role

The Job

You will be responsible for :

• Provide day-to-day local and remote desktop support, addressing hardware, software, and application issues.
• Receive inbound calls, troubleshoot problems, and document solutions in a ticketing system.
• Collaborate with supervisors and managers to ensure consistent operational procedures.
• Perform Break Fix and fault diagnosis for desktop systems.
• Support various operating systems and applications.
• Assist with preventative maintenance and remedial repairs on computers, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
• Have basic knowledge of Mac operating systems to support Apple PC users.
• Install, upgrade, and troubleshoot printers and computer hardware.
• Work on projects requiring flexibility and teamwork.

The Profile

Required Qualifications and Skills:

• Bachelor's degree in computer science or related field.
• Business level Japanese and English to effectively liaise with the stakeholders of the region.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification preferred.
• Minimum of 18 months of IT experience.
• Proficiency in Windows 7-10, Microsoft Active Directory, MS Office 365, and helpdesk ticketing systems.
• Familiarity with enterprise anti-virus solutions and mobile device management.
• Strong analytical and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptability to a fast-changing work environment.
• Willingness to work off-hours and weekends as needed.
• Willingness to mentor junior technicians and provide support to senior technicians.

The Employer

Our client is a global Information Technology and Services Company offering all sorts of web and mobile application design & development, Salesforce & SAP enterprise solutions.