Chiyoda HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Due to business expansion, we are looking for an L2/L3 desktop support specialist.

Job details


The IT Helpdesk Technician – Level II/III is responsible for desktop, laptop, audio visual and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines.

This position will be the on-site resource for working on issues escalated by Level 1 support.

The Level II/III Deskside tech will also be responsible for researching and implementing fixes for new issues and working on tasks and issues as directed by the Associate Director of IT Operations.

This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and established processes and procedures.



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