Responsibilities
Deliver proactive and reactive support for customers, partners, and client's internal teams to resolve issues, address subscription inquiries, and provide exceptional support for its client's products and associated services.
Requirements:
Good Bilingual Skills in Japanese (native or JLPT N1 or N2 equivalent) and English (business level)
Previous customer facing role experience (ie. hospitality, customer service, etc...)
Effective communication skills which are a key component of this role, with audiences that include customers and peers.
Understanding or experience working with Windows or/and Apple operating systems
Familiarity with Jira and Salesforce for case management
Demonstrated customer service skills to be able to solve customer service issues—both technical and account related
Customer Service, and/or Specific Language Market/region knowledge and experience are strong pluses
Understanding of modern markup and programming languages such as XML, JavaScript/jQuery, or similar
Knowledge of troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
Understanding of log analysis using network tools such as Fiddler, HAR Analyzer, browser developer tools or similar
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