Job Title: Service Engineer
Location: WM Japan, Ukima, Kita-Ku, Tokyo, Japan,
Location Type: Hybrid
Website:
Group:

Watson-Marlow Fluid Technology
Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national
industrial engineering Group with expertise in the control and management of
steam, electric thermal solutions, peristaltic pumping and associated fluid
technologies.

When you join us, you
will be integrated into a cooperative and encouraging team, participate in
challenging yet critical work, and experience ongoing growth opportunities to
help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are
seeking a talented and motivated Service Engineer to join our dynamic team.

Key Responsibilities:

Job Summary 
We are seeking an enthusiastic and skilled service engineer to handle on-site service, repair, maintenance, and warranty claims for our sinusoidal and peristaltic pumps. This role will involve on-site service, repair, and troubleshooting, as well as technical support from our service center. Experience in both life sciences and general industry is preferred, with the ability to travel to customer sites for IQOQ, maintenance, and various services. In the future, you will also be involved in troubleshooting pump systems, including Ethernet communications. 

Main Responsibilities 
On-site Service & Maintenance 
-Perform installation guidance, commissioning, servicing, and maintenance of peristaltic pumps, ensuring optimal performance.  
-Diagnose and repair electrical, mechanical, and operational issues with pumps on client sites in both BioPharma and Industrial environments.  
-Troubleshoot and resolve problems related to pump systems, including issues with VFDs, electronics, and electrical components.  
-IQOQ Execution.  

Repair & Warranty Claim Processing
-Handle repair tasks in the service centre and on-site, managing warranty claims in accordance with company policies and guidelines.  
-Coordinate with the service team and customers to facilitate the timely and efficient repair or replacement of faulty equipment under warranty.  

Proactive Maintenance & Service Contract Proposal 
-Identify opportunities for customers to benefit from ongoing maintenance contracts.  
-Propose tailored maintenance contracts to customers, ensuring long-term client relationships and consistent pump performance.  

Safety & Compliance  
-Adhere to safety protocols and maintain a safety-conscious mindset at all times, both on-site and in the service centre.  
-Ensure that all work complies with industry standards, regulations, and company procedures.  

Technical Expertise  
-Provide technical advice and support to customers, resolving queries related to pump systems and operational issues.  
-Assist with troubleshooting and repairs involving electrical components, VFDs, and control systems (e.g., Profibus, RS485, etc.).  

Documentation and Reporting   
-Maintain detailed service records, reports, and documentation for all on-site visits, repairs, and maintenance activities.  
-Provide customers with post-service reports, including maintenance recommendations, repair summaries, and technical guidance.  
Customer Support & Relationship Management  
-Build and maintain strong customer relationships by delivering exceptional service and offering timely solutions.  
-Communicate effectively with clients to understand their requirements and provide technical support as needed.  

Continuous Learning and Development   
-Stay updated on the latest technologies, tools, and industry trends.   
-Attend training sessions and obtain certifications relevant to equipment and safety.   
-Share knowledge and best practices with peers and junior engineers.  

Skills/Experience:

Key Qualifications and Experience 
Education 
Bachelor's degree or higher 

Licenses 
Standard driver's license 

Experience 
-3+ years of experience troubleshooting, repair, and maintenance of peristaltic pumps in the life sciences and/or general industry sectors preferred. 
-5+ years of hands-on experience in mechanical and electrical troubleshooting, repair, and maintenance. 
-Understanding of electronics and (variable frequency drive) control systems. 
Technical Skills 
-Proficiency in the use of diagnostic tools (e.g., function generators) and service equipment. 
-Familiarity with industrial communication protocols such as Ethernet and Profibus is a plus. 
-Understanding of mechanical systems and fluid handling equipment. 
-Ability to use 2D CAD (3D is a plus). 
Safety Awareness 
-A strong sense of safety and ability to adhere to established safety guidelines and best practices. 
-A good understanding and understanding of safety standards and regulations relevant to both life sciences and general industry. 
Behavioral Qualities
-Strong problem-solving skills and the ability to work independently. 
-Excellent communication skills for interacting with customers and internal teams. 
-Ability to manage time efficiently, prioritize tasks, and handle multiple tasks. 
Travel Requirements 
-Travel to customer sites for on-site service, IQOQ, repairs, and maintenance (domestic and international, as a priority). 
-Travel to European and Asian plants and locations for training and meetings. 
Additional Recommendations 
-Knowledge of Office 365, PLC programming, and control systems is a plus. 
-Experience working in a highly regulated biopharmaceutical environment is a plus. 

Desired Candidate 
-Self-motivated and comfortable working both independently and collaboratively in a team. 
-Strong attention to detail while also being able to see the big picture. 
-Ability to share information with the team and resolve issues rather than keeping them to themselves. 

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

 A competitive salary

Flexible working arrangements

A generous holiday allowance

Three days' paid volunteering leave

Life assurance

Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate
about creating inclusive and equitable working cultures where everyone can be
themselves and achieve their full potential. For us, that means supportive
teams and strong relationships where everyone's contribution is valued - across
social and cultural backgrounds, ethnicities, ages, genders, gender identities,
abilities, neurodiversity, sexual orientation, religious beliefs, and
everything else that makes us human and unique.

We want everyone to
be able to make their difference here, so we will always consider requests for
flexible working.

We know that
everyone needs some extra help from time to time too, so we have introduced a
range of additional benefits through our Group Inclusion Commitments. These
include

Gender-neutral parental leave

15 days of extra paid caregiver leave

Paid time off and support for anyone experiencing pregnancy loss or domestic abuse

Menopause-friendly workplace principles and more

Learn more at

We are also a
Disability Confident Committed Employer. If you would like to apply using this
scheme, please select this option in our application form.

We are an
equal opportunity employer committed to fostering an inclusive and diverse
workplace. We encourage candidates from all backgrounds to apply.

If you
require accommodations during the application process, please let us know.

Company
Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we
are driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for the
life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.

Our shared Purpose is to
create sustainable value for all our stakeholders as we engineer a more
efficient, safer and sustainable world. Our technologies play an essential role
in critical industrial processes and industrial equipment across industries as
diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power
Generation, Semiconductors and Healthcare. With customers in 116 countries, we
provide the solutions that sit behind the production of many items used in
daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides
our decisions and inspires us everywhere that we operate. We support our
colleagues to make their difference for each other as well as customers,
communities, suppliers, our planet and shareholders by creating a truly
equitable working environment where everyone feels included.

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