Global Customer Support (Night Shift )
Background
Our company operates financial services globally across multiple locations in Japan, Europe, and the United States. Establishing a customer support system that complies with regulations in each country is essential. In this position, you will support and execute overseas operations from Japan, handling a wide range of tasks including KYC and transaction monitoring.
Responsibilities
- Execute and support customer support operations for overseas offices (Europe and the United States)
- Review and process new account openings, including KYC
- Review and process asset deposits and withdrawals
- Handle fiat currency deposit and withdrawal operations
- Respond to various customer inquiries (including emails and English communication)
- Perform ongoing customer management tasks
- Conduct transaction monitoring and filtering operations
- Maintain and translate operational manuals into English
Required Qualifications
- Over 3 years of experience in a financial institution (cryptocurrency exchange, securities company, bank, etc.), field not limited
- Business-level English skills (reading, writing, and speaking) for at least 1 year
Preferred Qualifications
- Basic knowledge of AML/CFT
- Business communication skills in French
Working Hours
- 21:00 - 06:00 (8 hours per day, shift system)
- Break time: 60 minutes
- Overtime: Applicable
- Actual working hours per day: 8 hours
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